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Nesbit421
Joined: Feb 24, 2020
Messages: 51
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I need a outbound dialing application to dial a number every X mins to report whether it reached the an application or whether it got a busy signal, ring-no-answer (RNA) or all circuits busy (ATB) condition.
Can this be done?
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WilsonYu
Joined: Nov 6, 2013
Messages: 3950
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I believe you can do that by either writing a program using the telephony api to make a call or the LaunchCCXML web service on EPM to call a simple ccxml app which in turn dials the port.
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Nesbit421
Joined: Feb 24, 2020
Messages: 51
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Ok...do you (or anyone) have a sample application that does simple outbound dialing? The sample application provided by Avaya (OutboundCallBlast) seems to be outdated, as the documentation points to configuring a VPMS server on the EPM. The VPMS server config doesn't exist as a System Configuration component anymore.
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Nesbit421
Joined: Feb 24, 2020
Messages: 51
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Disregard the comment about the VPMS config. I found it.
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Nesbit421
Joined: Feb 24, 2020
Messages: 51
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So...I have the outbound call blast application deployed. Both the CCXML app and the Dialog app. I can connect to the html page with the parameters to input (i.e. dial extension)...but it doesn't actually make a call out. What could I be missing?
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WilsonYu
Joined: Nov 6, 2013
Messages: 3950
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I am not familiar with this app. It sounds like the app is possible to call a web service on EPM which would launch a CCXML. Do you see that happening?
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Nesbit421
Joined: Feb 24, 2020
Messages: 51
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I don't see anything happening. I just want to know how an outbound calls work in the AEP. Are there test apps available that can be easily deployed?
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WilsonYu
Joined: Nov 6, 2013
Messages: 3950
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There is a sample app called OutboundCall implemented in CCXML in the release bundle.
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Nesbit421
Joined: Feb 24, 2020
Messages: 51
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Ok...isn't that the same application I referenced earlier?
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WilsonYu
Joined: Nov 6, 2013
Messages: 3950
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You said Outbound call blast though. I don't know that app.
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Nesbit421
Joined: Feb 24, 2020
Messages: 51
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Ok..thanks
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Nesbit421
Joined: Feb 24, 2020
Messages: 51
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I deployed the app and have it going to a VDN...but when voice is detected, it disconnects.
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WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
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Have to take a look at the log on mpp to see why the call is disconnected.
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Nesbit421
Joined: Feb 24, 2020
Messages: 51
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Ok, working on getting those logs. Another question...without POM, can the AEP be programmed to automatically make outbound calls without user interaction? (i.e. on some schedule?)
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WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
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You could write a client app to invoke the web service on EPM to launch the CCXML.
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