JohnBiggs wrote:1) not directly, but ultimately yes*. If you have skill number you can use the system management web service to query and get the list of agents and their skills and then prune that to the agents you are interested in. Then you can do another query and get the hunt group extensions that correspond to those skills. Then you can setup a monitor on each skill to get logged-in/out events, and another query to get all logged in agents in each skill. Then you will need to establish device (station) monitors on the extension that the agent used to login from and you will be in business

2) yes you can do it in a single DMCC session.

(*) I assume by all extensions, you are interested in the extensions of the agents-IDs with those skills and the station extensions they are using to login from, and then perhaps their logged in status. You can not find out all extensions in the system this way. For that I suggest using the System Management Web Service or SMGR user management web service.

JohnBiggs wrote:I don't know where you might have read that. A single session can handle 8,000 deviceIDs on a 'large' deployment of the AE Services product.

JohnBiggs wrote:key words "for a particular station " That statement is trying to convey that an application can have up to 10 applications instances watching/manipulating a single station extension. This is typically needed by HA call recording solutions or cases where multiple distinct applications need to monitor or manipulate a the same extension (e.g. screen pop, and call recording on the same station).

"Once the list of extensions is obtained, how do I monitor each one of them?" using StartMonitor and setting up a Listner. Please review the sample applications and tutorials for the API for details.

"Can I make as many calls as I want to .getThirdPartyCallController.StartMonitor (...) without needing to do GetNewDevice and GetDeviceID?" no you will need to get a unique device ID for each extension you want to monitor. They need to be distinct DeviceIDs.