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hczhao
Joined: Feb 12, 2014
Messages: 49
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When I make a callback using AGTCreateCallback. we need to set callbackTime (The callback time in UTC time zone.)

Why we need to set callbackTimezone since we have already set UTC time?

I am trying to set local time and local callbackTimezone(UTC 8.0) but it is not work. the time is later than 8hours which I expected time.

callbackType - The callback type which needs to be scheduled.
callbackDest - The callback destination which must be dialed
callbackTime - The callback time in UTC time zone.
callbackTimezone - The time zone for which the callback is to be dialed.
callbackExpiryTime - Time limit in minutes after which the callback expires, starting from callbackTime.
contactNumber - The contact number which must be dialed
agentNotes - The agent can set notes which can be referred during the callback.
sessionID - Unique ID of the call for the entire contact processing duration.
MikeMalcorINI [Avatar]

Joined: Jan 14, 2015
Messages: 69
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I think that callbackTimezone may only be needed when providing a callback destination that is NOT a POM PPHONE attribute. POM knows that the Time Zone value is for it's PHONE Attribute values but when you supply a destination, it's wanting to know what timezone this number should be guard timed with. (just a guess)
hczhao
Joined: Feb 12, 2014
Messages: 49
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Hi Mike,

Thank you for your reply. As your mention I want to set timezone and the timezone's time. but it seems can only set UTC time. Need to revert local time to UTC. any limitation on POM server?
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