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Forum Index » Avaya Breeze » cannot invoke divertTo in current state   XML
Author Message

Joined: 23/07/2019 12:11:18
Messages: 4

I have made a basic workflow that calls a person when started by a webcall and then should play an announcement and then transfer a call to an agent. But I get the following error at the forward node "cannot invoke divertTo in current state". Has anyone encountered this error.
[Thumb - Screen Shot 2020-11-04 at 10.50.32 AM.png]
 Filename Screen Shot 2020-11-04 at 10.50.32 AM.png [Disk] Download
 Description Error
 Filesize 737 Kbytes
 Downloaded:  35 time(s)


Joined: 15/07/2016 13:43:34
Messages: 20

Is the call disconnected before the forward call? Please check the logs for additional details. This error happens mostly when there is no call when forward call is invoked.
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