We are testing an JTAPI's connectPredictive API but getting error 12 < INVALID_CSTA_DEVICE_IDENTIFIER > error code.
We do have advance TSAPI license enabled.
Following API gets called from JTAPI exerciser

lucentCall.connectPredictive((LucentTerminal) null, <huntgroup>, <customerNumber>, <CONNECTED>,

					20, ANSWERING_TREATMENT_DROP, ANSWERING_TREATMENT_CONNECT, false, new UserToUserInfo(uui));

Find attached JTAPI trace logs for reference.
Below is the log snippet

2020-11-05 14:03:25,440 [AWT-EventQueue-0] DEBUG LucentPrivateData - LucentV6MakePredictiveCall ::=

2020-11-05 14:03:25,440 [AWT-EventQueue-0] DEBUG LucentPrivateData - {

2020-11-05 14:03:25,440 [AWT-EventQueue-0] DEBUG LucentPrivateData -   priorityCalling FALSE

2020-11-05 14:03:25,440 [AWT-EventQueue-0] DEBUG LucentPrivateData -   maxRings 20

2020-11-05 14:03:25,440 [AWT-EventQueue-0] DEBUG LucentPrivateData -   answerTreat 2 < AT_DROP >

2020-11-05 14:03:25,440 [AWT-EventQueue-0] DEBUG LucentPrivateData -   destRoute <null>

2020-11-05 14:03:25,441 [AWT-EventQueue-0] DEBUG LucentPrivateData -   userInfo <null>

2020-11-05 14:03:25,441 [AWT-EventQueue-0] DEBUG LucentPrivateData - }

2020-11-05 14:03:25,446 [AWT-EventQueue-0] INFO  TsapiSession - Sent InvokeID 9 for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession - CSTAMakePredictiveCall ::=

2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession - {

2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession -   callingDevice "10000001053"

2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession -   calledDevice "17082972672"

2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession -   allocationState 1 < AS_CALL_ESTABLISHED >

2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession - }

2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession - TsapiPrivate ::=

2020-11-05 14:03:25,449 [AWT-EventQueue-0] DEBUG TsapiSession - {

2020-11-05 14:03:25,449 [AWT-EventQueue-0] DEBUG TsapiSession -   vendor "ECS"

2020-11-05 14:03:25,449 [AWT-EventQueue-0] DEBUG TsapiSession -   data 2 0 70 0 30 12 1 1 0 2 1 14 a 1 2 16 0 30 5 a 1 ff 4 0 

2020-11-05 14:03:25,449 [AWT-EventQueue-0] DEBUG TsapiSession -   tsType 89

2020-11-05 14:03:25,449 [AWT-EventQueue-0] DEBUG TsapiSession - }

2020-11-05 14:03:25,648 [GetEventThread] DEBUG TsapiSession - ACSClientHeartbeatEvent ::=

2020-11-05 14:03:25,648 [GetEventThread] DEBUG TsapiSession - {

2020-11-05 14:03:25,648 [GetEventThread] DEBUG TsapiSession - }

2020-11-05 14:03:25,649 [GetEventThread] INFO  TsapiEventQueue - Putting event CSTAEvent[ACSClientHeartbeatEvent]@1e024ea. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,649 [DistributeCSTAEvent] INFO  TsapiEventQueue - Getting event CSTAEvent[ACSClientHeartbeatEvent]@1e024ea for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,649 [DistributeCSTAEvent] INFO  TSEventHandler - Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,649 [DistributeCSTAEvent] INFO  TSEventHandler - DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,736 [GetEventThread] INFO  TsapiSession - Received invokeID 9 for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,736 [GetEventThread] DEBUG TsapiSession - CSTAMakePredictiveCallConfEvent ::=

2020-11-05 14:03:25,736 [GetEventThread] DEBUG TsapiSession - {

2020-11-05 14:03:25,736 [GetEventThread] DEBUG TsapiSession -   newCall

2020-11-05 14:03:25,736 [GetEventThread] DEBUG TsapiSession -   {

2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession -     callID 40006

2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession -     deviceID "17082972672"

2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession -     devIDType 0 < STATIC_ID >

2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession -   }

2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - }

2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::=

2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - {

2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession -   vendor "ECS"

2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession -   data 2 0 56 0 30 16 16 14 30 30 30 30 31 30 39 38 36 37 31 36 30 34 35 38 31 34 30 36 

2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession -   tsType 26

2020-11-05 14:03:25,738 [GetEventThread] DEBUG TsapiSession - }

2020-11-05 14:03:25,739 [GetEventThread] INFO  TsapiEventQueue - Putting event CSTAEvent[CSTAMakePredictiveCallConfEvent]@1e70552. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,739 [DistributeCSTAEvent] INFO  TsapiEventQueue - Getting event CSTAEvent[CSTAMakePredictiveCallConfEvent]@1e70552 for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,741 [DistributeCSTAEvent] DEBUG LucentPrivateData - LucentMakePredictiveCallConfEvent ::=

2020-11-05 14:03:25,742 [DistributeCSTAEvent] DEBUG LucentPrivateData - {

2020-11-05 14:03:25,742 [DistributeCSTAEvent] DEBUG LucentPrivateData -   ucid "00001098671604581406"

2020-11-05 14:03:25,742 [DistributeCSTAEvent] DEBUG LucentPrivateData - }

2020-11-05 14:03:25,742 [DistributeCSTAEvent] INFO  TSInvokeID - Handling INVOKE ID 9 for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,743 [DistributeCSTAEvent] INFO  TSDevice - Constructing device TSDevice[17082972672]@1f7520 with name 17082972672 for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,743 [DistributeCSTAEvent] INFO  TsapiSession - Sent InvokeID 10 for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,743 [DistributeCSTAEvent] DEBUG TsapiSession - CSTAQueryDeviceInfo ::=

2020-11-05 14:03:25,744 [DistributeCSTAEvent] DEBUG TsapiSession - {

2020-11-05 14:03:25,744 [DistributeCSTAEvent] DEBUG TsapiSession -   device "17082972672"

2020-11-05 14:03:25,744 [DistributeCSTAEvent] DEBUG TsapiSession - }

2020-11-05 14:03:25,744 [DistributeCSTAEvent] INFO  TSInvokeID - DONE handling INVOKE ID 9 for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,747 [AWT-EventQueue-0] INFO  TsapiSession - Sent InvokeID 11 for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,777 [AWT-EventQueue-0] DEBUG TsapiSession - CSTAMonitorCall ::=

2020-11-05 14:03:25,777 [AWT-EventQueue-0] DEBUG TsapiSession - {

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -   call

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -   {

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -     callID 40006

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -     deviceID "17082972672"

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -     devIDType 0 < STATIC_ID >

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -   }

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -   monitorFilter

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -   {

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -     call 0x0 < >

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -     feature 0x0 < >

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -     agent 0x0 < >

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -     maintenance 0x0 < >

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -     privateFilter 0

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession -   }

2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - }

2020-11-05 14:03:25,987 [GetEventThread] INFO  TsapiSession - Received invokeID 10 for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,987 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::=

2020-11-05 14:03:25,987 [GetEventThread] DEBUG TsapiSession - {

2020-11-05 14:03:25,987 [GetEventThread] DEBUG TsapiSession -   error 12 < INVALID_CSTA_DEVICE_IDENTIFIER >

2020-11-05 14:03:25,988 [GetEventThread] DEBUG TsapiSession - }

2020-11-05 14:03:25,989 [GetEventThread] INFO  TSInvokeID - Handling INVOKE ID 10 for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,990 [GetEventThread] INFO  TSDevice - Initialization complete for TSDevice TSDevice[17082972672]@1f7520 - making values available - for TSProvider[#1]@1d5141a

2020-11-05 14:03:25,990 [GetEventThread] INFO  TSInvokeID - DONE handling INVOKE ID 10 for TSProvider[#1]@1d5141a

2020-11-05 14:03:26,182 [GetEventThread] INFO  TsapiSession - Received invokeID 11 for TSProvider[#1]@1d5141a

2020-11-05 14:03:26,182 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::=

2020-11-05 14:03:26,182 [GetEventThread] DEBUG TsapiSession - {

2020-11-05 14:03:26,182 [GetEventThread] DEBUG TsapiSession -   error 22 < INVALID_OBJECT_STATE >

2020-11-05 14:03:26,182 [GetEventThread] DEBUG TsapiSession - }

2020-11-05 14:03:26,183 [GetEventThread] INFO  TSInvokeID - Handling INVOKE ID 11 for TSProvider[#1]@1d5141a

2020-11-05 14:03:26,183 [GetEventThread] INFO  TSInvokeID - DONE handling INVOKE ID 11 for TSProvider[#1]@1d5141a

2020-11-05 14:03:26,184 [AWT-EventQueue-0] ERROR TSCall - MonitorCall request failed - retrying

2020-11-05 14:03:26,184 [AWT-EventQueue-0] INFO  TsapiSession - Sent InvokeID 12 for TSProvider[#1]@1d5141a

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - CSTAMonitorCall ::=

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - {

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -   call

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -   {

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -     callID 40006

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -     deviceID "17082972672"

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -     devIDType 0 < STATIC_ID >

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -   }

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -   monitorFilter

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -   {

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -     call 0x0 < >

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -     feature 0x0 < >

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -     agent 0x0 < >

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -     maintenance 0x0 < >

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -     privateFilter 0

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession -   }

2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - }

2020-11-05 14:03:26,432 [GetEventThread] INFO  TsapiSession - Received invokeID 12 for TSProvider[#1]@1d5141a

2020-11-05 14:03:26,432 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::=

2020-11-05 14:03:26,432 [GetEventThread] DEBUG TsapiSession - {

2020-11-05 14:03:26,432 [GetEventThread] DEBUG TsapiSession -   error 22 < INVALID_OBJECT_STATE >

2020-11-05 14:03:26,432 [GetEventThread] DEBUG TsapiSession - }

2020-11-05 14:03:26,434 [GetEventThread] INFO  TSInvokeID - Handling INVOKE ID 12 for TSProvider[#1]@1d5141a

2020-11-05 14:03:26,434 [GetEventThread] INFO  TSInvokeID - DONE handling INVOKE ID 12 for TSProvider[#1]@1d5141a

2020-11-05 14:03:26,435 [AWT-EventQueue-0] ERROR TSCall - monitor call failure

com.avaya.jtapi.tsapi.TsapiResourceUnavailableException: monitor call failure

	at com.avaya.jtapi.tsapi.impl.core.TSCall.monitorCall(TSCall.java:4853)

	at com.avaya.jtapi.tsapi.impl.core.TSCall.connectPredictiveFinish(TSCall.java:1117)

	at com.avaya.jtapi.tsapi.impl.core.TSCall.connectPredictive(TSCall.java:975)

	at com.avaya.jtapi.tsapi.impl.TsapiCall.connectPredictive(TsapiCall.java:1436)

	at jtapiex.CallFrame.connectPredictiveUUI(Unknown Source)

	at jtapiex.PredictiveUUIDialog.callMethod(Unknown Source)

	at jtapiex.PredictiveUUIDialog.okButton_Clicked(Unknown Source)

	at jtapiex.PredictiveUUIDialog.handleEvent(Unknown Source)

	at java.awt.Window.postEvent(Unknown Source)

	at java.awt.Component.postEvent(Unknown Source)

	at java.awt.Component.postEvent(Unknown Source)

	at java.awt.Component.dispatchEventImpl(Unknown Source)

	at java.awt.Component.dispatchEvent(Unknown Source)

	at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

	at java.awt.EventQueue.access$500(Unknown Source)

	at java.awt.EventQueue$3.run(Unknown Source)

	at java.awt.EventQueue$3.run(Unknown Source)

	at java.security.AccessController.doPrivileged(Native Method)

	at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

	at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

	at java.awt.EventQueue$4.run(Unknown Source)

	at java.awt.EventQueue$4.run(Unknown Source)

	at java.security.AccessController.doPrivileged(Native Method)

	at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

	at java.awt.EventQueue.dispatchEvent(Unknown Source)

	at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

	at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

	at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

	at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

	at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

	at java.awt.EventDispatchThread.run(Unknown Source)

I presume that 10000001053 is a VDN (SAT: display VDN 10000001053 will answer that - it may be a hunt group (list hunt will answer that)
and 17082972672 is a PSTN number

Given the PBX's dialplan, can 17082972672 be called from a station without using an AAR/ARS access code where the station is provisioned with the same COR (class of restriction) that the VDN/ hunt group is assigned?
Have you tried adding the AAR/ARS access code to your called number?

The actual error I am not surprised with InvokeID 10 is querying the PSTN number for device information. Since it is a PSTN number (not provisioned on switch) there isn't any information to be had. Thus the error you are asking about is expected from my perspective.

2020-11-05 14:03:25,743 [DistributeCSTAEvent] INFO TsapiSession - Sent InvokeID 10 for TSProvider[#1]@1d5141a
054
2020-11-05 14:03:25,743 [DistributeCSTAEvent] DEBUG TsapiSession - CSTAQueryDeviceInfo ::=
055
2020-11-05 14:03:25,744 [DistributeCSTAEvent] DEBUG TsapiSession - {
056
2020-11-05 14:03:25,744 [DistributeCSTAEvent] DEBUG TsapiSession - device "17082972672"
057
2020-11-05 14:03:25,744 [DistributeCSTAEvent] DEBUG TsapiSession - }

2020-11-05 14:03:25,987 [GetEventThread] INFO TsapiSession - Received invokeID 10 for TSProvider[#1]@1d5141a
078
2020-11-05 14:03:25,987 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::=
079
2020-11-05 14:03:25,987 [GetEventThread] DEBUG TsapiSession - {
080
2020-11-05 14:03:25,987 [GetEventThread] DEBUG TsapiSession - error 12 < INVALID_CSTA_DEVICE_IDENTIFIER >
081
2020-11-05 14:03:25,988 [GetEventThread] DEBUG TsapiSession - }


What bothers me is that the AES can not create a call monitor, indicating that your MakePredictiveCall() is failing as well. Hence the questions about the dialability of the PSTN number using that digit string provided as the called party.

Thanks JohnBiggs for your quick reply.
Let me test it again and I will get back to you.

Hey Hi John,
We retested with access code but faced the same issue.
Below is the log snippet and also find attached log file for more information.
VDN :10000002013
PSTN Number: 917082972672

2020-11-06 15:16:38,535 [AWT-EventQueue-0] DEBUG TsapiSession - CSTAMakePredictiveCall ::=

2020-11-06 15:16:38,535 [AWT-EventQueue-0] DEBUG TsapiSession - {

2020-11-06 15:16:38,535 [AWT-EventQueue-0] DEBUG TsapiSession -   callingDevice "10000002013"

2020-11-06 15:16:38,535 [AWT-EventQueue-0] DEBUG TsapiSession -   calledDevice "917082972672"

2020-11-06 15:16:38,535 [AWT-EventQueue-0] DEBUG TsapiSession -   allocationState 1 < AS_CALL_ESTABLISHED >

2020-11-06 15:16:38,535 [AWT-EventQueue-0] DEBUG TsapiSession - }

2020-11-06 15:16:38,535 [AWT-EventQueue-0] DEBUG TsapiSession - TsapiPrivate ::=

2020-11-06 15:16:38,535 [AWT-EventQueue-0] DEBUG TsapiSession - {

2020-11-06 15:16:38,535 [AWT-EventQueue-0] DEBUG TsapiSession -   vendor "ECS"

2020-11-06 15:16:38,535 [AWT-EventQueue-0] DEBUG TsapiSession -   data 2 0 70 0 30 12 1 1 0 2 1 14 a 1 3 16 0 30 5 a 1 ff 4 0 

2020-11-06 15:16:38,535 [AWT-EventQueue-0] DEBUG TsapiSession -   tsType 89

2020-11-06 15:16:38,535 [AWT-EventQueue-0] DEBUG TsapiSession - }

2020-11-06 15:16:38,837 [GetEventThread] INFO  TsapiSession - Received invokeID 10 for TSProvider[#1]@152ad66

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession - CSTAMakePredictiveCallConfEvent ::=

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession - {

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession -   newCall

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession -   {

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession -     callID 40009

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession -     deviceID "917082972672"

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession -     devIDType 0 < STATIC_ID >

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession -   }

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession - }

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::=

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession - {

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession -   vendor "ECS"

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession -   data 2 0 56 0 30 16 16 14 30 30 30 30 31 30 34 34 31 37 31 36 30 34 36 37 32 31 39 39 

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession -   tsType 26

2020-11-06 15:16:38,837 [GetEventThread] DEBUG TsapiSession - }

2020-11-06 15:16:38,837 [DistributeCSTAEvent] INFO  TsapiEventQueue - Getting event CSTAEvent[CSTAMakePredictiveCallConfEvent]@7864cb for TSProvider[#1]@152ad66

2020-11-06 15:16:38,837 [GetEventThread] INFO  TsapiEventQueue - Putting event CSTAEvent[CSTAMakePredictiveCallConfEvent]@7864cb. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@152ad66

2020-11-06 15:16:38,837 [DistributeCSTAEvent] DEBUG LucentPrivateData - LucentMakePredictiveCallConfEvent ::=

2020-11-06 15:16:38,837 [DistributeCSTAEvent] DEBUG LucentPrivateData - {

2020-11-06 15:16:38,837 [DistributeCSTAEvent] DEBUG LucentPrivateData -   ucid "00001044171604672199"

2020-11-06 15:16:38,837 [DistributeCSTAEvent] DEBUG LucentPrivateData - }

2020-11-06 15:16:38,837 [DistributeCSTAEvent] INFO  TSInvokeID - Handling INVOKE ID 10 for TSProvider[#1]@152ad66

2020-11-06 15:16:38,837 [DistributeCSTAEvent] INFO  TSDevice - Constructing device TSDevice[917082972672]@1518448 with name 917082972672 for TSProvider[#1]@152ad66

2020-11-06 15:16:38,837 [DistributeCSTAEvent] INFO  TsapiSession - Sent InvokeID 11 for TSProvider[#1]@152ad66

2020-11-06 15:16:38,837 [DistributeCSTAEvent] DEBUG TsapiSession - CSTAQueryDeviceInfo ::=

2020-11-06 15:16:38,837 [DistributeCSTAEvent] DEBUG TsapiSession - {

2020-11-06 15:16:38,837 [DistributeCSTAEvent] DEBUG TsapiSession -   device "917082972672"

2020-11-06 15:16:38,837 [DistributeCSTAEvent] DEBUG TsapiSession - }

2020-11-06 15:16:38,837 [DistributeCSTAEvent] INFO  TSInvokeID - DONE handling INVOKE ID 10 for TSProvider[#1]@152ad66

2020-11-06 15:16:38,837 [AWT-EventQueue-0] INFO  TsapiSession - Sent InvokeID 12 for TSProvider[#1]@152ad66

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession - CSTAMonitorCall ::=

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession - {

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -   call

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -   {

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -     callID 40009

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -     deviceID "917082972672"

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -     devIDType 0 < STATIC_ID >

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -   }

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -   monitorFilter

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -   {

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -     call 0x0 < >

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -     feature 0x0 < >

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -     agent 0x0 < >

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -     maintenance 0x0 < >

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -     privateFilter 0

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession -   }

2020-11-06 15:16:38,837 [AWT-EventQueue-0] DEBUG TsapiSession - }

2020-11-06 15:16:39,100 [GetEventThread] INFO  TsapiSession - Received invokeID 11 for TSProvider[#1]@152ad66

2020-11-06 15:16:39,100 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::=

2020-11-06 15:16:39,100 [GetEventThread] DEBUG TsapiSession - {

2020-11-06 15:16:39,100 [GetEventThread] DEBUG TsapiSession -   error 12 < INVALID_CSTA_DEVICE_IDENTIFIER >

2020-11-06 15:16:39,100 [GetEventThread] DEBUG TsapiSession - }

2020-11-06 15:16:39,100 [GetEventThread] INFO  TSInvokeID - Handling INVOKE ID 11 for TSProvider[#1]@152ad66

2020-11-06 15:16:39,100 [GetEventThread] INFO  TSDevice - Initialization complete for TSDevice TSDevice[917082972672]@1518448 - making values available - for TSProvider[#1]@152ad66

2020-11-06 15:16:39,100 [GetEventThread] INFO  TSInvokeID - DONE handling INVOKE ID 11 for TSProvider[#1]@152ad66

2020-11-06 15:16:39,253 [GetEventThread] INFO  TsapiSession - Received invokeID 12 for TSProvider[#1]@152ad66

2020-11-06 15:16:39,423 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::=

2020-11-06 15:16:39,423 [GetEventThread] DEBUG TsapiSession - {

2020-11-06 15:16:39,423 [GetEventThread] DEBUG TsapiSession -   error 22 < INVALID_OBJECT_STATE >

2020-11-06 15:16:39,423 [GetEventThread] DEBUG TsapiSession - }

2020-11-06 15:16:39,423 [GetEventThread] INFO  TSInvokeID - Handling INVOKE ID 12 for TSProvider[#1]@152ad66

2020-11-06 15:16:39,423 [GetEventThread] INFO  TSInvokeID - DONE handling INVOKE ID 12 for TSProvider[#1]@152ad66

2020-11-06 15:16:39,423 [AWT-EventQueue-0] ERROR TSCall - MonitorCall request failed - retrying

2020-11-06 15:16:39,423 [AWT-EventQueue-0] INFO  TsapiSession - Sent InvokeID 13 for TSProvider[#1]@152ad66

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession - CSTAMonitorCall ::=

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession - {

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -   call

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -   {

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -     callID 40009

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -     deviceID "917082972672"

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -     devIDType 0 < STATIC_ID >

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -   }

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -   monitorFilter

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -   {

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -     call 0x0 < >

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -     feature 0x0 < >

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -     agent 0x0 < >

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -     maintenance 0x0 < >

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -     privateFilter 0

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession -   }

2020-11-06 15:16:39,423 [AWT-EventQueue-0] DEBUG TsapiSession - }

2020-11-06 15:16:39,670 [GetEventThread] INFO  TsapiSession - Received invokeID 13 for TSProvider[#1]@152ad66

2020-11-06 15:16:39,670 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::=

2020-11-06 15:16:39,670 [GetEventThread] DEBUG TsapiSession - {

2020-11-06 15:16:39,670 [GetEventThread] DEBUG TsapiSession -   error 22 < INVALID_OBJECT_STATE >

2020-11-06 15:16:39,670 [GetEventThread] DEBUG TsapiSession - }

2020-11-06 15:16:39,670 [GetEventThread] INFO  TSInvokeID - Handling INVOKE ID 13 for TSProvider[#1]@152ad66

2020-11-06 15:16:39,670 [GetEventThread] INFO  TSInvokeID - DONE handling INVOKE ID 13 for TSProvider[#1]@152ad66

2020-11-06 15:16:39,670 [AWT-EventQueue-0] ERROR TSCall - monitor call failure

com.avaya.jtapi.tsapi.TsapiResourceUnavailableException: monitor call failure

	at com.avaya.jtapi.tsapi.impl.core.TSCall.monitorCall(TSCall.java:4853)

	at com.avaya.jtapi.tsapi.impl.core.TSCall.connectPredictiveFinish(TSCall.java:1117)

	at com.avaya.jtapi.tsapi.impl.core.TSCall.connectPredictive(TSCall.java:975)

	at com.avaya.jtapi.tsapi.impl.TsapiCall.connectPredictive(TsapiCall.java:1436)

	at jtapiex.CallFrame.connectPredictiveUUI(Unknown Source)

	at jtapiex.PredictiveUUIDialog.callMethod(Unknown Source)

	at jtapiex.PredictiveUUIDialog.okButton_Clicked(Unknown Source)

	at jtapiex.PredictiveUUIDialog.handleEvent(Unknown Source)

	at java.awt.Window.postEvent(Unknown Source)

	at java.awt.Component.postEvent(Unknown Source)

	at java.awt.Component.postEvent(Unknown Source)

	at java.awt.Component.dispatchEventImpl(Unknown Source)

	at java.awt.Component.dispatchEvent(Unknown Source)

	at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

	at java.awt.EventQueue.access$500(Unknown Source)

	at java.awt.EventQueue$3.run(Unknown Source)

	at java.awt.EventQueue$3.run(Unknown Source)

	at java.security.AccessController.doPrivileged(Native Method)

	at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

	at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

	at java.awt.EventQueue$4.run(Unknown Source)

	at java.awt.EventQueue$4.run(Unknown Source)

	at java.security.AccessController.doPrivileged(Native Method)

	at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

	at java.awt.EventQueue.dispatchEvent(Unknown Source)

	at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

	at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

	at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

	at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

	at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

	at java.awt.EventDispatchThread.run(Unknown Source)

2020-11-06 15:16:59,656 [GetEventThread] DEBUG TsapiSession - ACSClientHeartbeatEvent ::=

2020-11-06 15:16:59,657 [GetEventThread] DEBUG TsapiSession - {

2020-11-06 15:16:59,657 [GetEventThread] DEBUG TsapiSession - }

2020-11-06 15:16:59,660 [GetEventThread] INFO  TsapiEventQueue - Putting event CSTAEvent[ACSClientHeartbeatEvent]@af92ae. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@152ad66

did you try my test call from a station with the same COR as the VDN?