We are testing an JTAPI's connectPredictive API but getting
error 12 < INVALID_CSTA_DEVICE_IDENTIFIER > error code.
We do have advance TSAPI license enabled.
Following API gets called from JTAPI exerciser
lucentCall.connectPredictive((LucentTerminal) null, <huntgroup>, <customerNumber>, <CONNECTED>,
20, ANSWERING_TREATMENT_DROP, ANSWERING_TREATMENT_CONNECT, false, new UserToUserInfo(uui));
Find attached JTAPI trace logs for reference.
Below is the log snippet
2020-11-05 14:03:25,440 [AWT-EventQueue-0] DEBUG LucentPrivateData - LucentV6MakePredictiveCall ::=
2020-11-05 14:03:25,440 [AWT-EventQueue-0] DEBUG LucentPrivateData - {
2020-11-05 14:03:25,440 [AWT-EventQueue-0] DEBUG LucentPrivateData - priorityCalling FALSE
2020-11-05 14:03:25,440 [AWT-EventQueue-0] DEBUG LucentPrivateData - maxRings 20
2020-11-05 14:03:25,440 [AWT-EventQueue-0] DEBUG LucentPrivateData - answerTreat 2 < AT_DROP >
2020-11-05 14:03:25,440 [AWT-EventQueue-0] DEBUG LucentPrivateData - destRoute <null>
2020-11-05 14:03:25,441 [AWT-EventQueue-0] DEBUG LucentPrivateData - userInfo <null>
2020-11-05 14:03:25,441 [AWT-EventQueue-0] DEBUG LucentPrivateData - }
2020-11-05 14:03:25,446 [AWT-EventQueue-0] INFO TsapiSession - Sent InvokeID 9 for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession - CSTAMakePredictiveCall ::=
2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession - {
2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession - callingDevice "10000001053"
2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession - calledDevice "17082972672"
2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession - allocationState 1 < AS_CALL_ESTABLISHED >
2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession - }
2020-11-05 14:03:25,448 [AWT-EventQueue-0] DEBUG TsapiSession - TsapiPrivate ::=
2020-11-05 14:03:25,449 [AWT-EventQueue-0] DEBUG TsapiSession - {
2020-11-05 14:03:25,449 [AWT-EventQueue-0] DEBUG TsapiSession - vendor "ECS"
2020-11-05 14:03:25,449 [AWT-EventQueue-0] DEBUG TsapiSession - data 2 0 70 0 30 12 1 1 0 2 1 14 a 1 2 16 0 30 5 a 1 ff 4 0
2020-11-05 14:03:25,449 [AWT-EventQueue-0] DEBUG TsapiSession - tsType 89
2020-11-05 14:03:25,449 [AWT-EventQueue-0] DEBUG TsapiSession - }
2020-11-05 14:03:25,648 [GetEventThread] DEBUG TsapiSession - ACSClientHeartbeatEvent ::=
2020-11-05 14:03:25,648 [GetEventThread] DEBUG TsapiSession - {
2020-11-05 14:03:25,648 [GetEventThread] DEBUG TsapiSession - }
2020-11-05 14:03:25,649 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[ACSClientHeartbeatEvent]@1e024ea. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,649 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[ACSClientHeartbeatEvent]@1e024ea for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,649 [DistributeCSTAEvent] INFO TSEventHandler - Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,649 [DistributeCSTAEvent] INFO TSEventHandler - DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,736 [GetEventThread] INFO TsapiSession - Received invokeID 9 for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,736 [GetEventThread] DEBUG TsapiSession - CSTAMakePredictiveCallConfEvent ::=
2020-11-05 14:03:25,736 [GetEventThread] DEBUG TsapiSession - {
2020-11-05 14:03:25,736 [GetEventThread] DEBUG TsapiSession - newCall
2020-11-05 14:03:25,736 [GetEventThread] DEBUG TsapiSession - {
2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - callID 40006
2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - deviceID "17082972672"
2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - devIDType 0 < STATIC_ID >
2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - }
2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - }
2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::=
2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - {
2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - vendor "ECS"
2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - data 2 0 56 0 30 16 16 14 30 30 30 30 31 30 39 38 36 37 31 36 30 34 35 38 31 34 30 36
2020-11-05 14:03:25,737 [GetEventThread] DEBUG TsapiSession - tsType 26
2020-11-05 14:03:25,738 [GetEventThread] DEBUG TsapiSession - }
2020-11-05 14:03:25,739 [GetEventThread] INFO TsapiEventQueue - Putting event CSTAEvent[CSTAMakePredictiveCallConfEvent]@1e70552. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,739 [DistributeCSTAEvent] INFO TsapiEventQueue - Getting event CSTAEvent[CSTAMakePredictiveCallConfEvent]@1e70552 for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,741 [DistributeCSTAEvent] DEBUG LucentPrivateData - LucentMakePredictiveCallConfEvent ::=
2020-11-05 14:03:25,742 [DistributeCSTAEvent] DEBUG LucentPrivateData - {
2020-11-05 14:03:25,742 [DistributeCSTAEvent] DEBUG LucentPrivateData - ucid "00001098671604581406"
2020-11-05 14:03:25,742 [DistributeCSTAEvent] DEBUG LucentPrivateData - }
2020-11-05 14:03:25,742 [DistributeCSTAEvent] INFO TSInvokeID - Handling INVOKE ID 9 for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,743 [DistributeCSTAEvent] INFO TSDevice - Constructing device TSDevice[17082972672]@1f7520 with name 17082972672 for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,743 [DistributeCSTAEvent] INFO TsapiSession - Sent InvokeID 10 for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,743 [DistributeCSTAEvent] DEBUG TsapiSession - CSTAQueryDeviceInfo ::=
2020-11-05 14:03:25,744 [DistributeCSTAEvent] DEBUG TsapiSession - {
2020-11-05 14:03:25,744 [DistributeCSTAEvent] DEBUG TsapiSession - device "17082972672"
2020-11-05 14:03:25,744 [DistributeCSTAEvent] DEBUG TsapiSession - }
2020-11-05 14:03:25,744 [DistributeCSTAEvent] INFO TSInvokeID - DONE handling INVOKE ID 9 for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,747 [AWT-EventQueue-0] INFO TsapiSession - Sent InvokeID 11 for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,777 [AWT-EventQueue-0] DEBUG TsapiSession - CSTAMonitorCall ::=
2020-11-05 14:03:25,777 [AWT-EventQueue-0] DEBUG TsapiSession - {
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - call
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - {
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - callID 40006
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - deviceID "17082972672"
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - devIDType 0 < STATIC_ID >
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - }
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - monitorFilter
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - {
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - call 0x0 < >
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - feature 0x0 < >
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - agent 0x0 < >
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - maintenance 0x0 < >
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - privateFilter 0
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - }
2020-11-05 14:03:25,778 [AWT-EventQueue-0] DEBUG TsapiSession - }
2020-11-05 14:03:25,987 [GetEventThread] INFO TsapiSession - Received invokeID 10 for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,987 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::=
2020-11-05 14:03:25,987 [GetEventThread] DEBUG TsapiSession - {
2020-11-05 14:03:25,987 [GetEventThread] DEBUG TsapiSession - error 12 < INVALID_CSTA_DEVICE_IDENTIFIER >
2020-11-05 14:03:25,988 [GetEventThread] DEBUG TsapiSession - }
2020-11-05 14:03:25,989 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 10 for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,990 [GetEventThread] INFO TSDevice - Initialization complete for TSDevice TSDevice[17082972672]@1f7520 - making values available - for TSProvider[#1]@1d5141a
2020-11-05 14:03:25,990 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 10 for TSProvider[#1]@1d5141a
2020-11-05 14:03:26,182 [GetEventThread] INFO TsapiSession - Received invokeID 11 for TSProvider[#1]@1d5141a
2020-11-05 14:03:26,182 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::=
2020-11-05 14:03:26,182 [GetEventThread] DEBUG TsapiSession - {
2020-11-05 14:03:26,182 [GetEventThread] DEBUG TsapiSession - error 22 < INVALID_OBJECT_STATE >
2020-11-05 14:03:26,182 [GetEventThread] DEBUG TsapiSession - }
2020-11-05 14:03:26,183 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 11 for TSProvider[#1]@1d5141a
2020-11-05 14:03:26,183 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 11 for TSProvider[#1]@1d5141a
2020-11-05 14:03:26,184 [AWT-EventQueue-0] ERROR TSCall - MonitorCall request failed - retrying
2020-11-05 14:03:26,184 [AWT-EventQueue-0] INFO TsapiSession - Sent InvokeID 12 for TSProvider[#1]@1d5141a
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - CSTAMonitorCall ::=
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - {
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - call
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - {
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - callID 40006
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - deviceID "17082972672"
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - devIDType 0 < STATIC_ID >
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - }
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - monitorFilter
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - {
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - call 0x0 < >
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - feature 0x0 < >
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - agent 0x0 < >
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - maintenance 0x0 < >
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - privateFilter 0
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - }
2020-11-05 14:03:26,184 [AWT-EventQueue-0] DEBUG TsapiSession - }
2020-11-05 14:03:26,432 [GetEventThread] INFO TsapiSession - Received invokeID 12 for TSProvider[#1]@1d5141a
2020-11-05 14:03:26,432 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::=
2020-11-05 14:03:26,432 [GetEventThread] DEBUG TsapiSession - {
2020-11-05 14:03:26,432 [GetEventThread] DEBUG TsapiSession - error 22 < INVALID_OBJECT_STATE >
2020-11-05 14:03:26,432 [GetEventThread] DEBUG TsapiSession - }
2020-11-05 14:03:26,434 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 12 for TSProvider[#1]@1d5141a
2020-11-05 14:03:26,434 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 12 for TSProvider[#1]@1d5141a
2020-11-05 14:03:26,435 [AWT-EventQueue-0] ERROR TSCall - monitor call failure
com.avaya.jtapi.tsapi.TsapiResourceUnavailableException: monitor call failure
at com.avaya.jtapi.tsapi.impl.core.TSCall.monitorCall(TSCall.java:4853)
at com.avaya.jtapi.tsapi.impl.core.TSCall.connectPredictiveFinish(TSCall.java:1117)
at com.avaya.jtapi.tsapi.impl.core.TSCall.connectPredictive(TSCall.java:975)
at com.avaya.jtapi.tsapi.impl.TsapiCall.connectPredictive(TsapiCall.java:1436)
at jtapiex.CallFrame.connectPredictiveUUI(Unknown Source)
at jtapiex.PredictiveUUIDialog.callMethod(Unknown Source)
at jtapiex.PredictiveUUIDialog.okButton_Clicked(Unknown Source)
at jtapiex.PredictiveUUIDialog.handleEvent(Unknown Source)
at java.awt.Window.postEvent(Unknown Source)
at java.awt.Component.postEvent(Unknown Source)
at java.awt.Component.postEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.awt.EventQueue$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)