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HuppiFluppi [Avatar]

Joined: Apr 29, 2015
Messages: 15
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Hi all,
I'm new in using the REST API of Presence. I'm able to set a manual presence state and also a personal note using the REST API.
Now I want to receive Presence and Notes changes from Breeze/Presence.

When I access the URL for Long Poll I get the following error in return:

Error 503: CECommonSpace space is unreachable.


Can anybody help me with this? What am I missing or what do I need to do?
HuppiFluppi [Avatar]

Joined: Apr 29, 2015
Messages: 15
Offline
One update: After rebooting the Breeze Server, I get now "Error 400: Bad Request" when accessing the long-poll URL

:(
wbahr
Joined: Feb 26, 2020
Messages: 3
Offline
Hi,

I have requested the Presence developers to help you with this issue. Their response may be delayed due to the Diwali holiday.

Thanks,
Bill
IshwarAvaya
Joined: Nov 19, 2020
Messages: 2
Offline
Can you please provide the request content(URL and other details) and the PS logs so that we can analyze?
HuppiFluppi [Avatar]

Joined: Apr 29, 2015
Messages: 15
Offline
IshwarAvaya wrote:Can you please provide the request content(URL and other details) and the PS logs so that we can analyze?


The first request, to receive the Service URLs, is working. This is the answer (json converted into php array):


Array
(
[presenceImResources] => Array
(
[bsid] => f7e8f479-9aab-438d-9cd9-27e0cd5e3767
[clientId] => 57865786
[resources] => Array
(
[notificationService] => Array
(
[longPolling] => Array
(
[method] => GET
[href] => https://ava-edp-sm100.remotecolt.local/services/EventDelivery/event-delivery/channels/long-polling/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/clients/57865786
)

)

[session] => Array
(
[method] => DELETE
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/clients/57865786/sessions/1605771725012
)

[sessionManagement] => Array
(
[delete] => Array
(
[method] => DELETE
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/clients/57865786/sessions/1605771725012
)

[refresh] => Array
(
[method] => GET
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/clients/57865786/sessions/1605771725012
)

[ping] => Array
(
[method] => OPTIONS
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/clients/57865786/sessions/1605771725012
)

)

[serviceCapabilities] => Array
(
[get] => Array
(
[method] => GET
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/service-capabilities
)

)

[pubSubContainers] => Array
(
[create] => Array
(
[method] => POST
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/clients/57865786/containers
)

)

[presence] => Array
(
[manualPresenceState] => Array
(
[set] => Array
(
[method] => PUT
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/manual-presence-publications/state
)

[delete] => Array
(
[method] => DELETE
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/manual-presence-publications/state
)

)

[manualNote] => Array
(
[set] => Array
(
[method] => PUT
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/manual-presence-publications/note
)

[delete] => Array
(
[method] => DELETE
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/manual-presence-publications/note
)

)

[manualMode] => Array
(
[set] => Array
(
[method] => PUT
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/manual-presence-publications/mode
)

[delete] => Array
(
[method] => DELETE
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/manual-presence-publications/mode
)

)

[presenceAdhocRequest] => Array
(
[submit] => Array
(
[method] => POST
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/clients/57865786/presence-adhoc-requests
)

)

[aclRules] => Array
(
[get] => Array
(
[method] => GET
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/acl-rules
)

[create] => Array
(
[method] => POST
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/acl-rules
)

)

)

[im] => Array
(
[send] => Array
(
[method] => POST
[href] => https://ava-edp-sm100.remotecolt.local/services/PresenceServices/rest/cs/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/clients/57865786/sent-ims
)

)

)

)

)


Then I try to access the Long-Poll URL (https://ava-edp-sm100.remotecolt.local/services/EventDelivery/event-delivery/channels/long-polling/bsid/f7e8f479-9aab-438d-9cd9-27e0cd5e3767/clients/57865786) with a GET-Request and the Answer is:

Error 400: Bad Request


In the Log of the EventDelivery Snap-In I can just see this:

2020-11-19 08:42:05,092 [WebContainer : 3] EventDelivery ERROR - EventDelivery-8.1.3.0.7 - validateRequestAndGetRestPathParameters() sending error response indicating that the request was bad


What more Logs do you need?
IshwarAvaya
Joined: Nov 19, 2020
Messages: 2
Offline
We have identified as a issue and created a jira and assigned for the development team. Will keep you posted about the progress.
HuppiFluppi [Avatar]

Joined: Apr 29, 2015
Messages: 15
Offline
IshwarAvaya wrote:We have identified as a issue and created a jira and assigned for the development team. Will keep you posted about the progress.


Any updates on this?
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