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Forum Index » DMCC APIs » VDN Info   XML
 
Author Message
Khush



Joined: 10/06/2016 13:24:22
Messages: 55
Offline

Call comes to a VDN from where it is routed to a skill and then to an agent.
How can I get the VDN number from where the call came?
MartinFlynn



Joined: 30/11/2009 05:00:18
Messages: 1751
Offline

It should be in the Called Number in the Delivered and Established events.
Khush



Joined: 10/06/2016 13:24:22
Messages: 55
Offline

for aes/tsapi or dmcc, when we check agent status, looks like we need switchname, is there a way for us to query switchanme?
MartinFlynn



Joined: 30/11/2009 05:00:18
Messages: 1751
Offline

The application must be configured with the switchname. It is the name of the Switch Connection configured on AE Services for the link to Communication Manager.

Martin
 
 
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