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Author Message
18/11/2020 11:59:09
Subject: VDN Info
#1
Khush
Joined: Jun 10, 2016
Messages: 55
Offline
Call comes to a VDN from where it is routed to a skill and then to an agent.
How can I get the VDN number from where the call came?
PM
20/11/2020 04:33:31
Subject: VDN Info
#2
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Online
It should be in the Called Number in the Delivered and Established events.
PM
03/12/2020 14:42:44
Subject: Re:VDN Info
#3
Khush
Joined: Jun 10, 2016
Messages: 55
Offline
for aes/tsapi or dmcc, when we check agent status, looks like we need switchname, is there a way for us to query switchanme?
PM
04/12/2020 02:17:24
Subject: VDN Info
#4
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Online
The application must be configured with the switchname. It is the name of the Switch Connection configured on AE Services for the link to Communication Manager.

Martin
PM
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