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Author Message
23/11/2020 03:01:51
Subject: Avaya IVR to genesys Agents
#1
Kirthika.Chandru
Joined: Feb 18, 2014
Messages: 50
Offline
Hi Team,

I have Avaya IVR will connect genesys Agents. How to pass IVR call traverse information , caller number to genesys agents
PM
23/11/2020 05:29:18
Subject: Re:Avaya IVR to genesys Agents
#2
massimo__croci
Joined: Jan 31, 2020
Messages: 518
Offline
Hi. What Avaya product/release are you talking about ? An application created on AAOD ?
PM
23/11/2020 06:54:57
Subject: Re:Avaya IVR to genesys Agents
#3
Kirthika.Chandru
Joined: Feb 18, 2014
Messages: 50
Offline
hi, Application created in AAOD. while caller transferred to Genesys agents need to pass the Avaya IVR call info
PM
23/11/2020 13:01:41
Subject: Re:Avaya IVR to genesys Agents
#4
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
Is this a sip call or H323? If it is sip, the caller info would be sent using the AAI property in the transfer call.
PM
23/11/2020 20:36:10
Subject: Re:Avaya IVR to genesys Agents
#5
Kirthika.Chandru
Joined: Feb 18, 2014
Messages: 50
Offline
AVAYA is H323 and Genesys SIP
PM
24/11/2020 11:48:52
Subject: Re:Avaya IVR to genesys Agents
#6
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
To transfer call with UUI info using H323 from OD apps, you have to use AES and AES Connector.
PM
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