Author Message
scanete
Joined: Jan 22, 2020
Messages: 15
Offline
After upgrading to 3.1.3.2 we stop POM services, and when we check the status, each one of them show stopped but the overall status says: POM is partially running.
This situation does not allow to run the commad do_UpdatePOMCerts. See bellow.
Any idea?
Thanks a lot!!

[root@aaep-pom-01 bin]# service POM status
Checking POM <version POM.03.01.03.02.02.070> Status at Tue Dec 1 05:26:14 PST 2020
Checking individual components:
STATE=STOPPED
Agent Manager is stopped


STATE=STOPPED
Campaign Manager is stopped


STATE=STOPPED
Campaign Director is stopped


STATE=STOPPED
POM ActiveMQ is stopped


STATE=STOPPED
Rule Engine is stopped


STATE=STOPPED
Advance list Management is stopped


STATE=STOPPED
zookeeper is stopped

STATE=STOPPED
kafka is stopped



Overall Status: POM is partially running

[root@aaep-pom-01 bin]# ./do_UpdatePOMCerts
Validating environment .. Please stop POM service to continue !!
[root@aaep-pom-01 bin]#
[root@aaep-pom-01 bin]#
MikeMalcorINI [Avatar]

Joined: Jan 14, 2015
Messages: 69
Offline
I can't provide specific root cause but will mention a few things to look at.
Make sure you have enough Memory and CPU for POM to run POM (based on the POM Guides).
There may be some sort of Java error, look through the logs for that.
Also, check out the database and look for any errors there.
If the logs don't provide information that can be used to address the issue, an Avaya ticket may need to be opened.
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