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alexsunny123
Joined: Dec 15, 2020
Messages: 2
Offline
Hello,

I followed the ClickToCall CE Demo Service and implement a service which can call a AAC bridge number and the user number at the same time.

Now the issue is that when the user join the conference bridge using a participant code, the call cannot last over 6 minutes.
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Once the call lasts over 6 minutes, the user will be dropped out. The callTerminated(Call call, CallTerminationCause cause) function in the CallListener will be invoked. And the CallTerminationCause is AFTER_ANSWER

It seems as though the CE server isn't responding properly to INFO SIP messages from the AAC. And if the AAC doesn't get a response within a certain amount of time, it assumes the far end has dropped and sends a BYE message.

The CE should be responding with a 200OK to the INFO, but instead it's responding with a 500 Internal Error. Like it doesn't know how it should respond.

Does anyone know how to solve this?

thanks
alexsunny
MichaelSiemsen
Joined: Mar 31, 2015
Messages: 19
Offline
Hello alexsunny123,

Would you be able to provide logs of a failed call? If so, please follow these instructions:

1. ce dlogon
2. ce dlogw > asm.log.alex1
3. make the call and let it fail
4. ctrl-c <to stop the ce dlogw command in step 2>
5. ce dlogoff
6. Attach the asm.log.alex1 log file to this thread.
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