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lawrencereeve
Joined: Oct 28, 2019
Messages: 6
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When using the "GetCallContext" task, the status is "FAILED" and the contextId and collectedDigits fields are empty.

When checking the ED logs, I see "Exception on retrieving Call object for Call ID" followed by "call object not found for call ID".

I do see the UUI data in the SIP header when doing a traceSM but it seems like the data is not being passed to ED
Krishnakumar(KK)
Joined: Jul 15, 2016
Messages: 23
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Hi,
Could you please check if you have mapped the ucid correctly for the GetCallContext task.
The other possibility is that the call is already disconnected when the task is being executed.
Is this happening for every call?

Thanks!
lawrencereeve
Joined: Oct 28, 2019
Messages: 6
Offline
This is happening for every call. Even if I try to use "SetCallContext" it does not work - status is failed.

I've attached the input mapping I did for "GetCallContext"
  • [Thumb - Capture_GetCallContextMapping.PNG]

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