Hi. we are integrating avaya video on our application. the SDK is hosted on web server. when we make a video call via Chrome we can see both video from VTM device and laptop.

when we access the same link hosted SDK via an application. we can see the video from the laptop but we can't see the video from VTM device

does avaya support VP8?

no, sdk doesn't support VP8.

For the other questions:
What is VTM device? What does it use for video output, a Chrome, or something else?
What do you mean by "hosted via an application", is it Electron app, extension, etc?
Are you're using the same sample application with no code changes in both cases?

Can you provide us with the method/function to update UUI from IX CSDK.

When making a video call but there are no teller login we get the voice message said that “all agent are in service, please try again later”. To us we treat this as a successful video call.

From SDK, what should we look at on the following
1. When making a successful video call but no teller has logged in? we need to display something to the customer.
2. When making a successful video call but no teller is available? This is a successful video call.
3. When making successful video call but the teller is busy, how many minutes or seconds do we need to wait for the call to be picked up?

Hi Vman,

Thanks for posting the query.

Query 1> Can you provide us with the method/function to update UUI from IX CSDK.

Following is the API provided from CSDK to get the UUI information. But there is no method to set the UUI to CSDK.

CSDK API :- /**
* User-to-User Information (UUI), known as call control UUI data, is
* a small piece of data inserted by an application initiating the session
* and utilized by an application accepting the session.
* The syntax and semantics for the UUI data used by a specific application
* are defined by a UUI package.
*/
@property (nonatomic, readonly) CSUserToUserInformation *userToUserInformation;


Before supporting to other queries let me understand your deployment. Please provide some info on it ( I think, Arturas also asked it already)
1> Whats the VTM device?
2> What do you mean by "the SDK is hosted on web server" ? Is this CSDK or JSCSDK? Do u have any deployment picture, it will help to understand.
3> As I can see from description, you are making a call from browser (chrome, means its JSCSDK based) to VTM device. Have you build the VTM device using the CSDK? Which version you are using in it?
4> Are you making P2P call?
5> Which client is running on the laptop? Is it windows / Mac laptop?

Sorry for many questions, but without understanding its difficult to answer your questions.

Thanks.