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Forum Index » Web Services » AES SMS get ACD group log-in agents   XML
Author Message

Joined: 06/12/2018 10:52:28
Messages: 4

Hi team,

I have the following problem: i need to know ACD group to which the agent is logged in.
I tried to get this information using jtapi, but the method Agent.getACDAddress() returns 'null'.
According to post, i use AES SMS web service calling submitRequest method with model 'StationStatus' and operation 'status' for specific agent and it works, it returns his status, but there is a problem that the maximum number of sessions that SMS allows open on a single Communication Manager is 5. So, due to this limitation, for some calls SMS service call failed. Is there some common model with method for getting information about all logged in agents by ACD groups that can be called, for example, once a day, to get this information for all agents in ACD groups?


Joined: 09/01/2014 12:11:50
Messages: 96

With JTAPI you can call ACDAddress.getLoggedOnAgents for each ACD.
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