We have AES Agent Application running on below platform:
Avaya Aura 8.1
This application is running fine without any issues. But ACR is upgraded to ACR15.2 and Agent Application start getting Redirect Event instead of newCall
With ACR 15.1 or if ACR 15.2 services turned off.
OnDeliveredEvent >>> OnDeliveredEvent - EventCause:newCall
With ACR 15.2
OnDeliveredEvent >>> OnDeliveredEvent - EventCause:redirected
Can you please confirm why the Event cause is changing. Is this an architectural change and working as design. Or is it some sort of bug that needs to be handled.
Looking forward to have your response. Thanks in advance.