Please login or register to access secure site features.

Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms.

Sign in using DevConnect ID

Forgot password?

Trouble logging in?

Submit a ticket for Registration Support.

I have an SSO ID

sign in

Don't have a DevConnect or SSO ID ?

Create a DevConnect account or join the program.

register now
Forum Index » DMCC APIs » AES Agent Application Behaving Differently   XML
Author Message

Joined: 18/05/2015 09:30:49
Messages: 23

Hi Everyone,
We have AES Agent Application running on below platform:

Avaya Aura 8.1
ACR 15.1
AEP 7.1

This application is running fine without any issues. But ACR is upgraded to ACR15.2 and Agent Application start getting Redirect Event instead of newCall

With ACR 15.1 or if ACR 15.2 services turned off.
OnDeliveredEvent >>> OnDeliveredEvent - EventCause:newCall

With ACR 15.2
OnDeliveredEvent >>> OnDeliveredEvent - EventCause:redirected

Can you please confirm why the Event cause is changing. Is this an architectural change and working as design. Or is it some sort of bug that needs to be handled.

Looking forward to have your response. Thanks in advance.

Joined: 20/06/2005 14:06:52
Messages: 815
Location: Thornton, CO

Have you opened a support request with Avaya Client services? I strongly suggest doing so.

Have you collected an AES csta trace and verified there is no change in what AES is sending ACR?

Things like this shouldn't change from release to release unless it was determined that the operation was never working properly (which I don't perceive to be the case from your post).

Joined: 18/05/2015 09:30:49
Messages: 23

Yes I have opened the SR and waiting their response. Hope I may get the answer soon.
Go to: