We have a CTI application integrated with avaya using JTAPI
Agent is logged in successfully in CTI application however agent gets logged in ready mode.
Requirement is to log agent in AUX mode.
We tried changing workmode as well as reason code to achieve this.
But everytime agent logs in ready mode.

Below is the code snipped used for agent login:
lucentAgent = (LucentV7Agent) lucentTerm.addAgent(lucentAddr, null, Agent.NOT_READY, agentWorkMode, agentId, agentPassword);

Workmode is set to MODE_AUTO_IN / MODE_MANUAL_IN
REason code is set to NOT_READY / LOG_IN

Use a workmode of LucentAgent.MODE_NONE instead of MODE_AUTO_IN / MODE_MANUAL_IN. MANUAL_IN and AUTO_IN will make the agent ready but NONE will put it into AUX mode.

Martin

Thanks Martin, that worked.