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Author Message
18/02/2021 15:49:52
Subject: From AACC Cache Database, how can we get UUI information attached to this call ?
#1
EdsonHi
Joined: Nov 11, 2015
Messages: 3
Offline
We are not able to find for UUI in "Contact Center Performance Management Data Dictionary - Release 7.1 June 2019" Avaya documentation

UUI is sent by AAEP Application and correctly received by AACC 7.2 Agent

From AACC Cache Database, how can we get UUI information attached to this call ?
PM
05/03/2021 09:23:37
Subject: Re:From AACC Cache Database, how can we get UUI information attached to this call ?
#2
SimonBrown
Joined: Feb 21, 2014
Messages: 58
Offline
Came this forum for different reason but saw post.

I used http://localhost:9070/SOAOI/scripting/services/ContactService?wsdl to get and set UUI info about a call.
You do need the ProviderContactID intrinsic to get to an active call but I was doing this via a web page from a screen pop in AACC so it was available to me.

May help


Unless otherwise stated. EP 7.2.0.0.1117 Dev: JVM: 1.8.0_171 OD 7.2.1.0502 tomcat-8.5.23
PM
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