Hi,

We have facing the issue while transfer the call to agent on particular VDN, from application logs its transfer from application but call remain untraceable on CM and MPP, also getting invalid userid and password in application logs.

below is error and attached logs file for your reference.

"PlatformParams: AppRuntimeVarsResponse.getGlobalAppRuntimeVars returns status - Failure, either user id or password is invalid"

Also we are using below environments

JRE : 7
OD : 7.1
Tomcat : 7
AEEP : 7.1

The app log does not indicate any problem with the transfer. In fact, it shows it runs normally and return the proper VXML(below) for the browser to transfer the call. For blind transfer, the call just get disconnect regardless the fact that the transfer fails or not on the platform. You may want to track it down on the platform to see where the issue lies. The log that says about the user id and password has something to do with reporting, which can be dealt with separately.


:<transfer name="CallTransfer" dest="tel:6100401" type="blind" connecttimeout="0s" maxtime="0s">
8:<catch event="connection.disconnect.transfer">
9:<submit next="insertCallData?___DDSESSIONID=13BAB1B246CF4D4E483EC60CD243B455%3A%2FPsnIvr" namelist="CallTransfer" method="get"/>
10:</catch>
11:<filled>
12:</filled>
13:</transfer>