All,
we are facing inssues with the AAWG at a customer installation running frequently into memory issues (up to 100% consumed).
We have installed AAWG 3.8.1.1 in Profile 1.

As a first resolution we have given additional memory and CPU as defined for profile 2.
This help for about 24 hours, now we are back with the memory issues.

We have about 25-30 agents with around 2000 calls between 7:30 – 16:30

Any idea?
Dirk

Hi Dirk,

Linux memory usage, shown by "free" or "top" or other commands, is not representative since Java tends to consume all the memory on the VM. What really matters is how much of Java heap is used.

For example, here is the output from my dev VM which is currently idle:
$ free -m
total used free shared buff/cache available
Mem: 5805 4938 376 22 490 606
Swap: 8191 864 7327

Does the customer have any issues with the agent calls or anything else?

Thanks,
Evgeny

Hello Evgeny,
we had once the issue that we got a 502 Bad Gateway from the AAWG as the memory has benn 100% consumed.
Also we have the impression, that from time to time requests are coming to slow from the AAWG or missing.

Dirk