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Forum Index » Server Platform » Recreating a ACSERR_STREAM_FAILED on TSAPI Connection   XML
 
Author Message
Tristan



Joined: 10/09/2018 03:27:24
Messages: 2
Offline

Hi All,

We have an application that is connecting via TSAPI and generally has no problems. Recently though we have seen on a site where we get a ACSERR_STREAM_FAILED status code which then looks like it might be causing a recovery problem within the application.

Example of the logs for this...
2021-02-25 12:21:52,645 DEBUG - REQ_THREAD LinkID=AVAYA_WOK ACSHandle=28985048  InvokeID=10 GenccAvayaHoldCall CallRef=0x2ed9 Device=*****
2021-02-25 12:21:52,645 DEBUG - REQ_PROC_THREAD LinkID=AVAYA_WOK ACSHandle=28985048 ThreadId=8592 InvokeID=10 GenccAvayaHoldCall CallRef=0x2ed9 Device=*****
2021-02-25 12:21:52,645 ERROR - Operation failure LinkID=AVAYA_WOK ACSHandle=28985048 InvokeID=10 Status=ACSERR_STREAM_FAILED


We are trying to recreate the problem so that we can be sure our code handles the scenario problem.

What is the best way to recreate a ACSERR_STREAM_FAILED status code?

Many Thanks
MartinFlynn



Joined: 30/11/2009 05:00:18
Messages: 1769
Offline

You could try removing AE Services from the network. if it's on a physical server, remove the ethernet cable. If it's in VMWare, reconfigure the Ethernet connection to a different VLAN.

Martin
JohnBiggs



Joined: 20/06/2005 14:06:52
Messages: 862
Location: Thornton, CO
Online

pull a cable off a network switch to isolate either the AES or the application server. Don't be shy!
[WWW]
Tristan



Joined: 10/09/2018 03:27:24
Messages: 2
Offline

Will have a goat getting our PBX man to pull the cable then! Thanks
 
 
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