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Forum Index » Proactive Outreach Manager » Desired value for EWT skill based campaigns   XML
 
Author Message
scanete



Joined: 22/01/2020 12:04:01
Messages: 13
Offline

How does it work the "Desired Value" for a skill based campaign, using EWT option?

I supposed that the campaign start dialing when the real EWT is lower than the "Desired Value", but I performed some tests and the campaign dials to the entire contact list.

So, i think I need to know how to use it.

Thanks a lot in advance!
scanete



Joined: 22/01/2020 12:04:01
Messages: 13
Offline

Hi Team,

Were you able to see my question? I really need to provide an answer to our customer.

Thanks!!
massimo__croci



Joined: 31/01/2020 10:42:28
Messages: 71
Offline

Hi, take a look here, on pages 44 - 45:

https://downloads.avaya.com/css/P8/documents/101058499

 
 
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