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Author Message
26/02/2021 09:53:48
Subject: Desired value for EWT skill based campaigns
#1
scanete
Joined: Jan 22, 2020
Messages: 16
Offline
How does it work the "Desired Value" for a skill based campaign, using EWT option?

I supposed that the campaign start dialing when the real EWT is lower than the "Desired Value", but I performed some tests and the campaign dials to the entire contact list.

So, i think I need to know how to use it.

Thanks a lot in advance!
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01/03/2021 06:29:20
Subject: Re:Desired value for EWT skill based campaigns
#2
scanete
Joined: Jan 22, 2020
Messages: 16
Offline
Hi Team,

Were you able to see my question? I really need to provide an answer to our customer.

Thanks!!
PM
25/03/2021 11:05:32
Subject: Re:Desired value for EWT skill based campaigns
#3
massimo__croci
Joined: Jan 31, 2020
Messages: 518
Offline
Hi, take a look here, on pages 44 - 45:

https://downloads.avaya.com/css/P8/documents/101058499

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