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Forum Index » Avaya Orchestration Designer » Long Delay- >40 seconds, inside a Dialog Module after the announcement is played   XML
 
Author Message
ChrisGarcia



Joined: 29/09/2015 23:23:38
Messages: 2
Offline

Several calls each day are experiencing a long delay inside a DM. The call enters the DM and the announcement plays correctly. The DM is expecting a response from the caller within 5 seconds, but these calls are stuck in the DM for over 40 seconds.

We do not see errors in the EPM server related to these calls which makes troubleshooting the problem a challenge.
WilsonYu



Joined: 06/11/2013 14:29:24
Messages: 3720
Online

I am not sure what "DM" is referring to here. Does this have anything to do with Dialog Designer which this forum supports?
ChrisGarcia



Joined: 29/09/2015 23:23:38
Messages: 2
Offline

DM = Dialog Module. In this case we have experienced the problem on various DMs, and another co-worker of mine has also posted a question about the same problem.
https://www.devconnectprogram.com/forums/posts/list/0/24484.page#p162658
WilsonYu



Joined: 06/11/2013 14:29:24
Messages: 3720
Online

I don't know if these DM were developed in OD. If they were, I can take a look at the log to see what the problem is.
 
 
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