Please login or register to access secure site features.

Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms.

Sign in using DevConnect ID

Forgot password?

Trouble logging in?

Submit a ticket for Registration Support.

I have an SSO ID

sign in

Don't have a DevConnect or SSO ID ?

Create a DevConnect account or join the program.

register now
Forum Index » Avaya Breeze » Breeze Workspace Widget Framework   XML
Author Message

Joined: 01/10/2005 06:18:12
Messages: 2

Hi all,

I have a couple of queries regarding Workspace Widgets!
1) is there any other documentation other than the one that is downloaded from the workspaces using the admin login. I've found that and it seems a bit lacking
2) I need to manipulate the outbound presentation number for outbound voice interactions - in a dynamic fashion (by agent choice on a call by call basis). In effect do this from within a widget
@Override  public final void callIntercepted(final Call call)
      call.getCallingParty().setPresentedDisplayName("New display name");

Is there a way of getting access to the core Breeze API from a widget?



Joined: 17/04/2012 08:18:32
Messages: 130
Location: WI, USA

A1. Don't think so, sorry; what you have is what there is. The sample library is quite useful too, if you haven't downloaded it I recommend getting it. If you want to provide more details on the documentation I'll feedback to the product team.

A2. There's no way to access the core Breeze APIs from the Widget Framework specifically; whether a widget COULD do so I wouldn't like to speculate on as it implies a number of dependencies I'm not certain of. e.g. 'startVoiceInteraction' doesn't directly provide anything that might be used to identify the outbound contact

This message was edited 1 time. Last update was at 16/03/2021 14:39:05

Fergus Cameron :: AVAYA :: DevConnect ::

Joined: 19/12/2013 14:49:10
Messages: 34

Appending to Fergus on A2.
What you can do is to have an app which can intercept the call and make the needed changes before the call goes out i.e intercept based on CallingParty and make the modification in a simple callerID change application.


Joined: 01/10/2005 06:18:12
Messages: 2

Thanks Fergus and Amit

I agree, the way i see this working is a webcall from a widget to a snapin to set the required outbound identity and then use callintercept to apply the preset value to the call
Go to: