We have an AEP 8 with inbound and outbound applications (not POM) and the requirement is to bridge a recorder line. We will have two CCXML app. The inbound will bridge the recorder line and then launch the OD app. The outbound CCXML will call the recorder and then the contact.
We want to use the UCID to identify the calls in the recorder API we have to call.
1) can the inbound CCXML get the UCID of the recorder line? If so, when can we get it? We need to put an identifier in the UUI but if we don’t get the UCID until we place the call how could we put it in UUI?
2) if we can’t use the UCID is there some other way to get the channel ahead of INVITE that we can use for a unique ID to put in UUI?