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RajaMohammed
Joined: Mar 9, 2014
Messages: 177
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Dears, We have 2 environments as UAT & Production. If we use http://.. URL in EPMS to call OD application from external Appserver, then AIC screen pop up value is coming to AIC interaction Center client. If we use https://.. URL in EPMS , then in Production, AIC screen pop up value is not coming to AIC interaction Center client. but in UAT it is working fine for both http & https URLs. We checked with Avaya support and they told to check here in DevConnect. Please suggest.
Softwares: AIX 7.2, OD 7.0.1, EPMS 7.2.3 , MPP 7.2.0.0.1117, AIC 7.3.6, IBMWAS 8.5.5.16, JDK 1.8.
WilsonYu
Joined: Nov 6, 2013
Messages: 3937
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All you need is to have the proper SSL certificate installed. What error are you having?
RajaMohammed
Joined: Mar 9, 2014
Messages: 177
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I am not getting any error in the EPMS/MPP or Appserver logs. The icconnector application does not write any logs with eduid for bad call. If we use http url, icconnector is writing logs with eduid on both start and end of call.
WilsonYu
Joined: Nov 6, 2013
Messages: 3937
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If you don't see any log in ICConnector, it may not get the request from the app. What do you see in the app trace.log?
RajaMohammed
Joined: Mar 9, 2014
Messages: 177
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In app trace, I can see all logs related AIC custom values before transferring. These values will be displayed in AIC client screen pop and no exception written. Another thing is, the same application is working in UAT. In production only, neither writing iconnector logs(means No eduid) Nor displaying AIC screen values.
WilsonYu
Joined: Nov 6, 2013
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I would have to see some logs or error; otherwise I have no idea.
RajaMohammed
Joined: Mar 9, 2014
Messages: 177
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Please find Logs attached here. Given details of logs below.
And Poornima from Avaya replied at Wednesday, April 21, 2021 3:48 PM, in the attached mail

Good call:
Time Stamp: 06/04/2021 12:09:57:714
EDuID : 606c2564000800000a10d27a23330002
ANI : 39015
called number : 36045

Bad call:
Time Stamp: 06/04/2021 12:26:45
EDuID : no eduid (06/04/2021 12:26:45 INFO - In Progress | session id:usqmpp02-2021096092608-26 |
ANI : 39015
Called number : 36045
Filename FW External RE Publish 1-17188526942 Time 460 AIC screen popup is not coming while use HTTPS link .msg [Disk] Download
Description Mail With Logs
Filesize 1614 Kbytes
Downloaded: 705 time(s)

WilsonYu
Joined: Nov 6, 2013
Messages: 3937
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There is no trace of the call in the app trace.log. The call didn't even get there I suspect.
RajaMohammed
Joined: Mar 9, 2014
Messages: 177
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Yes. You are right. For bad call, there is no eduid created and not writing anything in icconnector log.
But please note that , with same setup, it is working in UAT environment. which Means, writing eduid in iccconnector logs and displaying custom info in AIC client screen.
WilsonYu
Joined: Nov 6, 2013
Messages: 3937
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You would have to fix the connection between EP and the app on the app server. The call didn't show on the app server at all.
RajaMohammed
Joined: Mar 9, 2014
Messages: 177
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Please suggest me what kind of fix required. As I mentioned already, same application is working in UAT. Only in production, it is not working.
WilsonYu
Joined: Nov 6, 2013
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First you need to look in the EP log to see if it is able to talk to the app server and fetch some vxml like the Start url. There should be some kind of error there. We need to identify the problem first.
RajaMohammed
Joined: Mar 9, 2014
Messages: 177
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All these EPMS and MPP logs are already shared to Avaya support. They replied no issues in that. From application side also, no issues in appserver logs.
Please share the steps/location to take logs, if need latest logs to analyze.
WilsonYu
Joined: Nov 6, 2013
Messages: 3937
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If Avaya Support has all your logs, they should deal with me if they have question about OD. This is not something we can deal with on the forum.
RajaMohammed
Joined: Mar 9, 2014
Messages: 177
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I have informed Avaya support about this. Waiting for their reply.
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