Please login or register to access secure site features.

Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms.

Sign in using DevConnect ID

Forgot password?

Trouble logging in?

Submit a ticket for Registration Support.

I have an SSO ID

?
sign in

Don't have a DevConnect or SSO ID ?

Create a DevConnect account or join the program.

register now
^
New DevConnect members must have forum permissions in order to post messages.
If the Reply and New Post buttons are not available to you, please request access using a General Support request ticket.
Forum Index » Engagement Designer » ED 3,7 Select Best Agent (ServiceMap)   XML
 
Author Message
Howard



Joined: 27/04/2021 09:02:45
Messages: 1
Offline

I'm having issue with SelectBestAgent in the output mapping I'm mapping the WAInput.ServiceMap (all object 1 Mappings) to RequestResource.SericeMap (all object 1 mappings).

At the start of my workflow I perform a RetrieveContext and can see the ServiceMap entries. So I'm thinking my issue is either with the format of the ContextStore entry from Avaya OD IVR and/or with my RequestResource node input mapping.

Here is the format for my AOD IVR to ContextStore entry:
"data": {
"Locale": "en-us",
"ServiceMap": {
"1": {
"attributes": {
"attributeId": [
"E_PROV_MBRSHP_V"
],
"ContactType": [
"Prov"
],
"Language": [
"English"
],
"Dept": [
"Mbrshp"
],
"Channel": [
"voice"
],
"CallCenter": [
"sandbox"
]
}
},
"minProficiency": "1",
"resourceCount": " ",
"rank": "3",
"priority": "5",
"maxProficiency": "1"
},
"MatchingService": " ",
"contextId": "448448",
"CustomerId": "448448",
"UCID": "00001087431617810283",
"ResourceMap": " ",
"DNIS": "10157500",
"CollectedDigits": "1,1,448448,2",
"requestId": "448448",
"topic": "undef",
"Strategy": "Most Idle",
"AgentId": "",
"ANI": "44433"
}

Appreciate all feedback Thank you.
AlexanderOsokin



Joined: 12/05/2021 04:22:52
Messages: 1
Offline

Hi,

SelectBestAgent doesn't have output mapping, seems that you mean input mapping, correct?

Looks that data from ContextStore is correct. Could you attach and screenshots of problem flow? ED logs also can help to find out root cause
 
 
Go to: