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Author Message
05/05/2021 14:43:38
Subject: Assuming agent state after SetAgentStateResponse
#1
nicklynch
Joined: Mar 26, 2013
Messages: 8
Offline
If I send a request for SetAgentState and get a SetAgentStateResponse (ie. not a CSTAError), is it safe to assume that the agent is now in the state that was requested? If I send a SetAgentState to Ready and get a SetAgentStateResponse, can I safely assume the agent went into Ready state?
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05/05/2021 16:48:40
Subject: Re:Assuming agent state after SetAgentStateResponse
#2
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
yes, unless the agent knows how ot use feature access codes, or has buttons, or there are other apps in the environment that might be changing state. It is good to query every so often to be sure of what the agent state actually is. However, there are conditions under which querying is not necessary (e.g. you know that the agent is on a call). please review this document for details https://downloads.avaya.com/css/P8/documents/101036842

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