Hi Team,

We have developed CCT Custom web Agent desktop to handle Agent state and voice Calls. Everything is working fine.

At customer site below issue reported When Agent (CSR) is not ready state for more than 5 minutes then custom web desktop gets time out and goes to login screen. Same code working fine when Agent is is not ready state it is not get time out.

We have checked same in our lab and it is working fine for Ready as well not ready state and idle for more than 20 hours but at customer site when Agent is in not ready state for more than 5 minutes it gets time out.

Do we need to check any settings on CCT server or Avaya CM. Is there any setting to increase time out time on CCT server for idle situation.

We have used Dot net API for development. Let me know if you need any information.


Thanks and Regards,
Pravin