I am pulling AGENT stats from RTD and column State with Column ID NIrtd_AGENT_STATE returns an int value.

The document Real-timeDataAPI-ProgrammersGuide-R7_1_1v001.pdf references the data items and has a list of state descriptions but not the related values.

I looked at the web services OI and .../WebServices/SOAPICERtdService/SOAPICERtdServiceWS.asmx but do not see any method call to return this list.

Is there a static list of valid values or a reference call I can make to provide a description for agent presentation?

Thanks

I thought Avaya people supported these forums?

Devconnect seems devoid of answers to any questions. Another reason for me to dislike avaya in general.