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Forum Index » Avaya Orchestration Designer » Apache Tomcat Service not runnong after Java update   XML
 
Author Message
chatte



Joined: 14/11/2017 10:56:19
Messages: 45
Offline

Java was upgraded to version 8 after that Tomcat service won't start. Already updated the Java setting in OD.
massimo__croci



Joined: 31/01/2020 10:42:28
Messages: 94
Offline

Hi. Did you check the logs searching for any error messages? Might you post here ?
chatte



Joined: 14/11/2017 10:56:19
Messages: 45
Offline

Was able to fixed the tomcat service after updating the Environment variables. But I run to another issue, application is unable to connect to DB.

Data Source test Connection Result:
Connection test failed - The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL) encryption. Error: No appropriate protocol (protocol is disabled or cipher suites are inappropriate).

App trace:
5/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : GetStartTime
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___ani to complex: session:ani as [+14045663070]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___dnis to complex: session:dnis as [100077]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___mediatype to complex: session:mediatype as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videoheight to complex: session:videoheight as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___aai to complex: session:aai as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___uui to complex: session:uui as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videofps to complex: session:videofps as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___sharedmode to complex: session:sharedmode as [serviceprovider]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videoformat to complex: session:videoformat as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :_sipcallid to simple: _sipcallid as [9b797fa0c22541eb80f80505687cb8a]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videowidth to complex: session:videowidth as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videocodec to complex: session:videocodec as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___protocolname to complex: session:protocolname as [sip]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___channel to complex: session:channel as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___vprdnis to complex: session:vprdnis as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :shareduui___value to complex: shareduui:value as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videobitrate to complex: session:videobitrate as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___protocolversion to complex: session:protocolversion as [2.0]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___videoenabled to complex: session:videoenabled as [unknown]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___calltag to complex: session:calltag as [pdc-aep-mpp-DallasSM-1-2021151153354]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___sessionlabel to complex: session:sessionlabel as [10000026491622475234]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___ucid to complex: session:ucid as [10000026491622475234]
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :session___vpcalledextension to complex: session:vpcalledextension as []
31/05/2021 11:33:59:050 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Storing :shareduui___id to complex: shareduui:id as [unknown]
31/05/2021 11:33:59:065 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : GetRTID
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - SystemUserID
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for SystemUserID
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - GRGR_CK
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for GRGR_CK
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - CallingSystemName
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for CallingSystemName
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:33:59:065 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Assigning [302780] to [TransferNumber]
31/05/2021 11:33:59:065 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : [condition1] Expression [GRGR_CK] Numeric Equal [7]
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - GRGR_CK
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for GRGR_CK
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for GRGR_CK
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for GRGR_CK
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Executing DB statement : [{ ? = call dbo.sp_FetchNextIVRRTID;1 ( ?, ?) }]
31/05/2021 11:33:59:159 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : AncError
31/05/2021 11:33:59:175 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : *** Reply for [/HORIZON_MEM_509_V4/AncError] ***
31/05/2021 11:33:59:175 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="07.20.09.04"/>
4:<meta name="runtimecommon-version" content="07.20.09.04"/>
5:<meta name="copyright" content="Copyright (c) 2002-2017, Avaya"/>
6:<form id="AncError">
7:<block>
8:<prompt bargein="true" bargeintype="speech" timeout="8000ms">
9:<audio src="http://dal-epdev-1:8080/HORIZON_MEM_509_V4/data/english/phrases/UnableToProcess.wav">Sorry, we are unable to process your request this time.</audio>
10:</prompt>
11:</block>
12:<block>
13:<submit next="SetUUI?___DDSESSIONID=96E144F7C45E582ED896DF7BD68CFF24%3A%2FHORIZON_MEM_509_V4"/>
14:</block>
15:</form>
16:</vxml>
17:

31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : SetUUI
31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : ConvertUUIToHex
31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Assigning [Transfer] to [LogData:LastAction]
31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Assigning [C8,] to [AAI]
31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : StringToHexCharCodes [UUI] to [UUIHex] results in [2c3130303030303236343931363232343735323334]
31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Concatenating [UUIHex] to [AAI]
31/05/2021 11:33:59:206 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : MemberTransfer
31/05/2021 11:33:59:222 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : session id:pdc-aep-mpp-2021151153354-20 | HORIZON_MEM_509_V4:MemberTransfer | In DSNP Transfer | TransferNumber : 302780
31/05/2021 11:33:59:222 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : *** Reply for [/HORIZON_MEM_509_V4/MemberTransfer] ***
31/05/2021 11:33:59:222 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="07.20.09.04"/>
4:<meta name="runtimecommon-version" content="07.20.09.04"/>
5:<meta name="copyright" content="Copyright (c) 2002-2017, Avaya"/>
6:<form id="MemberTransfer">
7:<transfer name="MemberTransfer" dest="tel:302780" type="consultation" connecttimeout="10s" aai="C8,2c3130303030303236343931363232343735323334">
8:<prompt bargein="true" bargeintype="speech" timeout="8000ms">
9:<audio src="http://dal-epdev-1:8080/HORIZON_MEM_509_V4/data/english/phrases/TransferMsg.wav">Please hold while we connect you to a customer care Representative</audio>
10:</prompt>
11:<catch event="connection.disconnect.transfer">
12:<assign name="MemberTransfer" expr="try {_event} catch (errMsg) {'undefined'}"/>
13:<submit next="CheckTransferStatus?___DDSESSIONID=96E144F7C45E582ED896DF7BD68CFF24%3A%2FHORIZON_MEM_509_V4" namelist="MemberTransfer" method="get"/>
14:</catch>
15:<filled>
16:<assign name="MemberTransfer" expr="try {MemberTransfer} catch (errMsg) {'undefined'}"/>
17:</filled>
18:</transfer>
19:<block>
20:<submit next="CheckTransferStatus?___DDSESSIONID=96E144F7C45E582ED896DF7BD68CFF24%3A%2FHORIZON_MEM_509_V4" namelist="MemberTransfer" method="get"/>
21:</block>
22:</form>
23:</vxml>
24:

31/05/2021 11:34:04:987 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : GetCHDID
31/05/2021 11:34:04:987 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Executing DB statement : [{ ? = call dbo.sp_FetchNextIVRCHDID;1 ( ?, ?) }]
31/05/2021 11:34:05:034 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : WriteCHD_USEDLogFiles
31/05/2021 11:34:05:034 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Site
31/05/2021 11:34:05:034 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Admin VariableField:getStringValue(): return string value for Site
31/05/2021 11:34:05:034 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : get param for app: 0:HorizonBlue_Member_Medicaid
31/05/2021 11:34:05:034 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : Return
31/05/2021 11:34:05:034 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : *** Reply for [/HORIZON_MEM_509_V4/Return] ***
31/05/2021 11:34:05:034 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="07.20.09.04"/>
4:<meta name="runtimecommon-version" content="07.20.09.04"/>
5:<meta name="copyright" content="Copyright (c) 2002-2017, Avaya"/>
6:<var name="_avayaExitReason" expr="''"/>
7:<var name="_avayaExitInfo1" expr="''"/>
8:<var name="_avayaExitInfo2" expr="''"/>
9:<var name="_avayaExitCustomerId" expr="''"/>
10:<var name="_avayaExitPreferredPath" expr="'1'"/>
11:<var name="_avayaExitTopic" expr="''"/>
12:<var name="_avayaExitParentId" expr="''"/>
13:<form id="Return">
14:<block>
15:<exit namelist="_avayaExitReason _avayaExitInfo1 _avayaExitInfo2 _avayaExitCustomerId _avayaExitPreferredPath _avayaExitTopic _avayaExitParentId"/>
16:</block>
17:<catch event="connection.disconnect">
18: <exit namelist="_avayaExitReason _avayaExitInfo1 _avayaExitInfo2 _avayaExitCustomerId _avayaExitPreferredPath _avayaExitTopic _avayaExitParentId"/>
19:</catch>
20:<block>
21:</block>
WilsonYu



Joined: 06/11/2013 14:29:24
Messages: 3858
Online

The app is masking the error or exception. I can not see what the error is. You would have to take out the try/catch to see what the real exception is. Maybe check if the jdbc drive is in the Tomcat's lib directory since this is an upgrade.

31/05/2021 11:33:59:065 DEBUG - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Executing DB statement : [{ ? = call dbo.sp_FetchNextIVRRTID;1 ( ?, ?) }]
31/05/2021 11:33:59:159 INFO - 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 : Using SCESession 96E144F7C45E582ED896DF7BD68CFF24:/HORIZON_MEM_509_V4 servlet : AncError
 
 
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