Please login or register to access secure site features.

Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms.

Sign in using DevConnect ID

Forgot password?

Trouble logging in?

Submit a ticket for Registration Support.

I have an SSO ID

?
sign in

Don't have a DevConnect or SSO ID ?

Create a DevConnect account or join the program.

register now
^
Forum Index » Avaya Aura Contact Center APIs » Call routing using Agent variable received from AAEP or other application   XML
 
Author Message
vinay.singh.visnet.in



Joined: 04/01/2020 03:59:24
Messages: 1
Offline

Hi Everyone,

We have an AAEP application which is sending custom parameter to AACC such as customer ID and Agent id in the field AVP_CUSTOMERID and AVP_AGENT. we need to have the call routed to the Agent which is mentioned in AVP_AGENT field being sent by Application as an intrinsic

The Value of AVP_AGENT will be a dynamic value. We have tried getintrinsicbyname Web service but the call routing is not happening.

Can anyone suggest how we can have this achieved.


 
 
Go to: