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UmeshC
Joined: Apr 18, 2011
Messages: 71
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Hello,

We are getting providerShutDown() event on dialing invalid number from JTAPI Application for SIP phone, Working fine with Avaya H.323 phone.

Even though if we dial invalid number from AES Administration->Diagnostics->TSAPI Test ,we are getting providerShutDown() event.

Is this know issue? Is there any fix available for this issue?

JTAPI Version - 8.0.3 & 8.1.3 (tested with both version)
AES Version - 8.0.1

Thanks & Regards,
Umesh
UmeshC
Joined: Apr 18, 2011
Messages: 71
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This issue is important for us. Can you please let us know if this is known issue? providerShutDown() in this scenario is major issue for production site.

Thanks & Regards,
Umesh
MartinFlynn
Joined: Nov 30, 2009
Messages: 1828
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I have not come across an issue like this before.

For issues in your lab, you should open a Devconnect technical support ticket. For issues in production, you should open a service request with your business partner or Avaya Services.

Martin
UmeshC
Joined: Apr 18, 2011
Messages: 71
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Thanks for reply Martin.
This is strange because we are getting issue in our lab and customer setup both. If we dial/consult invalid number from AES TSAPI Diagnostics tool we are getting OUT_OF_SERVICE event.
We will ask our Avaya Vendor to open ticket for the issue.

Regards,
Umesh
UmeshC
Joined: Apr 18, 2011
Messages: 71
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I think our case is similar to below case -

https://www.devconnectprogram.com/forums/posts/list/24321.page


Regards,
Umesh
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