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Author Message
08/06/2021 07:23:04
Subject: Retrieve the Caller ID mapping for Breeze Smart Call ID snap-in
#1
chatte
Joined: Nov 14, 2017
Messages: 45
Offline
We recently upgraded our Breeze and Smart Call ID but was unable to restore the backup. Is there a way to retrieve the Caller ID mapping from the snapshot? or from the command line? We can power up the snapshot offline
PM
09/06/2021 21:40:17
Subject: Re:Retrieve the Caller ID mapping for Breeze Smart Call ID snap-in
#2
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
I am trying to find a resource to help answer your question from within the Avaya Professional Services (APS) team. Since the Smart CallerID application is built by APS , DevConnect has no direct knowledge of it. If you have APS contacts I suggest that you engage them to help get an answer to your question.
PM
[WWW]
16/06/2021 08:36:26
Subject: Re:Retrieve the Caller ID mapping for Breeze Smart Call ID snap-in
#3
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
Christine, does the customer (I am guessing that is the one you work for) have a day two support contract with Avaya for this solution (Smart Call ID snap in)?
PM
[WWW]
18/06/2021 12:12:02
Subject: Re:Retrieve the Caller ID mapping for Breeze Smart Call ID snap-in
#4
MagdalenaCenteno
Joined: Jan 6, 2014
Messages: 5
Offline
Smart Caller ID snap-in is a custom development and it is supported by the Advanced Applications Support team. Open a Service Request with Avaya and we will be able to assist.
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