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Forum Index » Avaya Breeze » Retrieve the Caller ID mapping for Breeze Smart Call ID snap-in   XML
 
Author Message
chatte



Joined: 14/11/2017 10:56:19
Messages: 45
Offline

We recently upgraded our Breeze and Smart Call ID but was unable to restore the backup. Is there a way to retrieve the Caller ID mapping from the snapshot? or from the command line? We can power up the snapshot offline
JohnBiggs



Joined: 20/06/2005 14:06:52
Messages: 864
Location: Thornton, CO
Online

I am trying to find a resource to help answer your question from within the Avaya Professional Services (APS) team. Since the Smart CallerID application is built by APS , DevConnect has no direct knowledge of it. If you have APS contacts I suggest that you engage them to help get an answer to your question.
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JohnBiggs



Joined: 20/06/2005 14:06:52
Messages: 864
Location: Thornton, CO
Online

Christine, does the customer (I am guessing that is the one you work for) have a day two support contract with Avaya for this solution (Smart Call ID snap in)?
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MagdalenaCenteno



Joined: 06/01/2014 16:07:15
Messages: 5
Offline

Smart Caller ID snap-in is a custom development and it is supported by the Advanced Applications Support team. Open a Service Request with Avaya and we will be able to assist.
 
 
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