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chatte
Joined: Nov 14, 2017
Messages: 45
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We recently upgraded our Breeze and Smart Call ID but was unable to restore the backup. Is there a way to retrieve the Caller ID mapping from the snapshot? or from the command line? We can power up the snapshot offline
JohnBiggs
Joined: Jun 20, 2005
Messages: 949
Location: Thornton, CO
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I am trying to find a resource to help answer your question from within the Avaya Professional Services (APS) team. Since the Smart CallerID application is built by APS , DevConnect has no direct knowledge of it. If you have APS contacts I suggest that you engage them to help get an answer to your question.
JohnBiggs
Joined: Jun 20, 2005
Messages: 949
Location: Thornton, CO
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Christine, does the customer (I am guessing that is the one you work for) have a day two support contract with Avaya for this solution (Smart Call ID snap in)?
MagdalenaCenteno
Joined: Jan 6, 2014
Messages: 5
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Smart Caller ID snap-in is a custom development and it is supported by the Advanced Applications Support team. Open a Service Request with Avaya and we will be able to assist.
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