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Author Message
15/06/2021 21:38:22
Subject: Get VDN from ACDAddress
#1
Sanjay1989
Joined: Sep 19, 2017
Messages: 21
Offline
How can we get corresponding VDN for an ACD address.
PM
16/06/2021 03:30:55
Subject: Get VDN from ACDAddress
#2
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Offline
It's not clear what you are asking here. Can you give an example that shows what information you have and what information you want to get?

Martin
PM
16/06/2021 06:49:10
Subject: Re:Get VDN from ACDAddress
#3
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
VDNs are not 1:1 with ACD (hunt group) extensions.
If you had to track down which VDN sent the call to a particular ACD address I would use TSAPI/JTAPI or DMCC Call Control monitors on the agents station extensions and look at the DELIVERED event, look at the distributingVDN, private data item.
PM
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