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Forum Index » Engagement Designer » Hours of Operations - Engagement Designer   XML
Author Message

Joined: 20/06/2019 19:45:16
Messages: 1

Curious how others are managing 'hours of operations' for inbound chat sessions. Current vendor provide a mechanism to provide HOO, but Engagement Designer does not appear to offer a similar feature.

Essentially we're trying to develop a way to determine if we should present the chat option on our website that is NOT based on agents being logged in.

Joined: 13/07/2021 00:09:51
Messages: 5

planning using CRAFT work place design, working conditions — noise illumination Production/Operation management is the process which combines and transforms various operation times are far in excess of the theoretical minimum.
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