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Joined: Jun 20, 2019
Messages: 1
Curious how others are managing 'hours of operations' for inbound chat sessions. Current vendor provide a mechanism to provide HOO, but Engagement Designer does not appear to offer a similar feature.

Essentially we're trying to develop a way to determine if we should present the chat option on our website that is NOT based on agents being logged in.

Joined: Jul 13, 2021
Messages: 5
planning using CRAFT work place design, working conditions — noise illumination Production/Operation management is the process which combines and transforms various operation times are far in excess of the theoretical minimum.

Joined: Nov 22, 2021
Messages: 1
Thanks for the information, I found a lot of interesting information here.

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