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Author Message
12/07/2021 10:51:55
Subject: Hours of Operations - Engagement Designer
#1
rmercer.tesla.com
Joined: Jun 20, 2019
Messages: 1
Offline
Curious how others are managing 'hours of operations' for inbound chat sessions. Current vendor provide a mechanism to provide HOO, but Engagement Designer does not appear to offer a similar feature.

Essentially we're trying to develop a way to determine if we should present the chat option on our website that is NOT based on agents being logged in.
PM
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