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Author Message
27/07/2021 06:51:21
Subject: Unable to transfer a call to external type of destination
#1
Biswaranjan.Nayak
Joined: Aug 4, 2016
Messages: 8
Offline
Team,
We are trying to make a transfer call to an External type of destination. But getting error "System error, Unable to consult".

We are using POM version 03.01.02.00.00.031. and below procedures are followed;

  • Once the Agent connected to Customer, we made a consult call (i.e. AGTConsultCall)

  • Consult call was success, and the external party also connected (i.e. AGTConsultNotify, AGTPendingConsultComplete)

  • Made Transfer call (i.e. AGTCompleteTransfer)



    • But we are getting response from AGTCompleteTransferRESP(bool canDispose, POMWrapupDetails
    wrapupDetails, String sessionID, int result);

  • canDispose : true,

  • wrapupDetails.AcwExtendable : False,

  • wrapupDetails.AcwMaxTime : -1,

  • wrapupDetails.DefaultCompCode.codeID : empty

  • wrapupDetails.DefaultCompCode.codeValue : empty


    • Kindly help us to resolve this issue.
    PM
    27/07/2021 07:49:32
    Subject: Re:Unable to transfer a call to external type of destination
    #2
    MikeMalcorINI [Avatar]

    Joined: Jan 14, 2015
    Messages: 72
    Offline
    Take a look at this KB with similar error:
    https://support.avaya.com/ext/index?page=content&id=SOLN289231
    Basically, Solution
    Change the COR of the announcement to one with no calling party restriction
    PM
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