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Author Message
04/08/2021 00:35:01
Subject: How to get Call ID from AES Jtapi
#1
Sanjay1989
Joined: Sep 19, 2017
Messages: 21
Offline
How to get Call Id from AES Jtapi ? Which field need to follow for this ?
PM
04/08/2021 07:03:48
Subject: Re:How to get Call ID from AES Jtapi
#2
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
Please review the information in the JTAPI Programmer's guide (https://www.devconnectprogram.com/fileMedia/download/348ba09c-bf6a-414f-b5ed-da78bd3c7715 ) starting on page 36 and the sample code at the top of page 37.

Have you looked at the sample applications in the SDK for examples?
PM
[WWW]
06/08/2021 00:58:52
Subject: Re:How to get Call ID from AES Jtapi
#3
Sanjay1989
Joined: Sep 19, 2017
Messages: 21
Offline
I follow below code is it the right one to get actual call Id,
((ITsapiCallIDPrivate) te.getCall()).getTsapiCallID())
ConnectionID conn = callInfo.getDeviceHistory()[0].getOldConnectionID()
conn.getCallID();
Is this call Id equals to the CMS call Id ? Is it same for call segment?
PM
06/08/2021 07:35:34
Subject: Re:How to get Call ID from AES Jtapi
#4
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
I am not familiar enough with CMS to answer that. However due to conferencing and transfers call-IDs change over the life of a call, so I doubt that in all scenarios they are the same.
PM
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