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Author Message
04/08/2021 23:49:21
Subject: ClassCastException: LucentV11AddressImpl cannot be cast ACDAddress when fetching deliveringACDAddres
#1
Sushil
Joined: Sep 13, 2020
Messages: 29
Offline
Hi,
In our application using JTAPI lib (8.1.3) getting below exception while fetching DeliveringACDAddress on connectionAlerting event.

java.lang.ClassCastException: com.avaya.jtapi.tsapi.impl.LucentV11AddressImpl cannot be cast to javax.telephony.callcenter.ACDAddress


Below is the code snippet to fetch deliveringACDAddress. 


	public static String getDeliveringACDAddress(LucentV5Call lucentV5Call) {

		ACDAddress acdAddress = lucentV5Call.getDeliveringACDAddress();

		return (acdAddress != null) ? acdAddress.getName() : null;

	}


It is throwing for random calls and not for every call.
PM
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