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Forum Index » Avaya Orchestration Designer » TTS incomplete playout   XML
 
Author Message
kathyayini_s



Joined: 12/09/2018 06:09:27
Messages: 3
Offline

Our application is trying to play a message using TTS - but TTS fails to read out the complete message.
Per observation, message is read for 39 seconds. Is the time for TTS limited to play for around 40 seconds?

If the TTS playout time is configurable, please let me know where to configure the same and increase the playout time.

Thanks in advance!
massimo__croci



Joined: 31/01/2020 10:42:28
Messages: 96
Offline

HI.

All details here on page 21 'Timer Release': https://downloads.avaya.com/css/P8/documents/101039767

Additionally, if you might access Avaya KB, take a look at this article: https://kb.avaya.com/kb/index?page=content&id=SOLN307338


This message was edited 2 times. Last update was at 27/08/2021 08:41:59

kathyayini_s



Joined: 12/09/2018 06:09:27
Messages: 3
Offline

Thanks massimo__croci for sharing the document link.

As suggested in the document shared, I did modify the Prosody volume and the prosody rate to 50; but I don't see any difference in the prompt play out - it is still incomplete.

Is there any other work around please suggest.

Thanks in advance
massimo__croci



Joined: 31/01/2020 10:42:28
Messages: 96
Offline

Take a look at the attachment, that should work.
[Thumb - Screenshot 2021-08-27 at 08-58-24 Avaya InfoCenter - Experience Portal Calls with long TTS prompts dropping after prompts l[...].png]
 Filename Screenshot 2021-08-27 at 08-58-24 Avaya InfoCenter - Experience Portal Calls with long TTS prompts dropping after prompts l[...].png [Disk] Download
 Description No description given
 Filesize 69 Kbytes
 Downloaded:  70 time(s)

This message was edited 1 time. Last update was at 27/08/2021 08:40:34

VasilyL



Joined: 11/07/2016 10:49:24
Messages: 191
Offline

Hello, most probably the problem is on MPP side. Actually it is not a problem but a setting.
MPP has some timeout settings.
One of the them is "maxspeechtimeout" (may be different name). If I correctly remember it is exactly 40 seconds.
Increase the timeout. But it will probably require to restart mpp.
 
 
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