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Author Message
25/08/2021 09:58:41
Subject: TTS incomplete playout
#1
kathyayini_s
Joined: Sep 12, 2018
Messages: 12
Offline
Our application is trying to play a message using TTS - but TTS fails to read out the complete message.
Per observation, message is read for 39 seconds. Is the time for TTS limited to play for around 40 seconds?

If the TTS playout time is configurable, please let me know where to configure the same and increase the playout time.

Thanks in advance!
PM
25/08/2021 11:05:13
Subject: Re:TTS incomplete playout
#2
massimo__croci
Joined: Jan 31, 2020
Messages: 518
Offline
HI.

All details here on page 21 'Timer Release': https://downloads.avaya.com/css/P8/documents/101039767

Additionally, if you might access Avaya KB, take a look at this article: https://kb.avaya.com/kb/index?page=content&id=SOLN307338


PM
26/08/2021 12:39:57
Subject: Re:TTS incomplete playout
#3
kathyayini_s
Joined: Sep 12, 2018
Messages: 12
Offline
Thanks massimo__croci for sharing the document link.

As suggested in the document shared, I did modify the Prosody volume and the prosody rate to 50; but I don't see any difference in the prompt play out - it is still incomplete.

Is there any other work around please suggest.

Thanks in advance
PM
27/08/2021 03:02:45
Subject: Re:TTS incomplete playout
#4
massimo__croci
Joined: Jan 31, 2020
Messages: 518
Offline
Take a look at the attachment, that should work.
  • [Thumb - Screenshot 2021-08-27 at 08-58-24 Avaya InfoCenter - Experience Portal Calls with long TTS prompts dropping after prompts l[...].png]
[Disk] Download
PM
10/09/2021 07:04:19
Subject: Re:TTS incomplete playout
#5
VasilyL
Joined: Jul 11, 2016
Messages: 230
Offline
Hello, most probably the problem is on MPP side. Actually it is not a problem but a setting.
MPP has some timeout settings.
One of the them is "maxspeechtimeout" (may be different name). If I correctly remember it is exactly 40 seconds.
Increase the timeout. But it will probably require to restart mpp.
PM
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