We have a problem now at customer side, when we have call in queue and agents, that should be ready to receive it, but they not received, because in Aux mode by some reason.
We added checking of agent state after each SetAgentState request and all looks good, so agent's shouldn't be at Aux mode.
What can be a cause of this problem?
What can have influence to workMode of agents? Could it be AutoIn workMode used in SetAgentState request?