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Forum Index » Avaya Breeze » Oceana - API to update Omnichannel DB customer details   XML
Author Message

Joined: 23/06/2021 04:50:31
Messages: 3

Hi, I would like to know Is there any REST or SOAP API exposed to perform operations like add, modify and remove the existing customer email address / phone number/ CRM ID / First Name etc., in Omnichannel database to achieve the below use case.

"If a customer is un-authenticated on IVR and has no CRM-ID/CIF-Number at that stage and IVR creates the Journey on the basis of calling number. If at later stage, customer is authenticated and CIF number/CRM-ID becomes available then how can the previous journey created on the calling number be updated or associated with CRM-ID/CIF Number being received in second leg or third of the call"

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