Hi.
In our environment the DTMF tones are being replaced (or encrypted, or encoded) from their original values.
For example, when we select option 1 (DTMF), the browser is detecting "OPT#0xf240f618", and every retry this value changes (OPT#0xf2dd3ba8, OPT#0xf75c5a50, etc.).
Bellow there is a trace from the application, where it was supposed to detect 1:
2021-09-15 14:34:45.564 GMT+0000 INFO - B9F97CF4380E1C0F14CDE6A08E807F0F:/CBASIPCustomer : Using SCESession B9F97CF4380E1C0F14CDE6A08E807F0F:/CBASIPCustomer servlet : representative
2021-09-15 14:34:45.565 GMT+0000 INFO - B9F97CF4380E1C0F14CDE6A08E807F0F:/CBASIPCustomer : Storing :offerCallback___confidence to complex: offerCallback:confidence as [1]
2021-09-15 14:34:45.565 GMT+0000 INFO - B9F97CF4380E1C0F14CDE6A08E807F0F:/CBASIPCustomer : Storing :offerCallback___inputmode to complex: offerCallback:inputmode as [dtmf]
2021-09-15 14:34:45.565 GMT+0000 INFO - B9F97CF4380E1C0F14CDE6A08E807F0F:/CBASIPCustomer : Storing :offerCallback___interpretation to complex: offerCallback:interpretation as ["OPT#0xf240f618"]
2021-09-15 14:34:45.565 GMT+0000 INFO - B9F97CF4380E1C0F14CDE6A08E807F0F:/CBASIPCustomer : Storing :offerCallback___noinputcount to complex: offerCallback:noinputcount as [0]
2021-09-15 14:34:45.565 GMT+0000 INFO - B9F97CF4380E1C0F14CDE6A08E807F0F:/CBASIPCustomer : Storing :offerCallback___nomatchcount to complex: offerCallback:nomatchcount as [0]
2021-09-15 14:34:45.565 GMT+0000 INFO - B9F97CF4380E1C0F14CDE6A08E807F0F:/CBASIPCustomer : Storing :offerCallback___utterance to complex: offerCallback:utterance as [1]
2021-09-15 14:34:45.565 GMT+0000 INFO - B9F97CF4380E1C0F14CDE6A08E807F0F:/CBASIPCustomer : Storing :offerCallback___value to complex: offerCallback:value as ["OPT#0xf240f618"]
2021-09-15 14:34:45.798 GMT+0000 INFO - B9F97CF4380E1C0F14CDE6A08E807F0F:/CBASIPCustomer : Audio url: http://x.x.x.x:8080/CBAPhrases/custom/customer/englishUS/en-us/default/c0022.wav
2021-09-15 14:34:45.798 GMT+0000 DEBUG - B9F97CF4380E1C0F14CDE6A08E807F0F:/CBASIPCustomer : *** Reply for [/CBACustomer/representative] ***
2021-09-15 14:34:45.798 GMT+0000 DEBUG - B9F97CF4380E1C0F14CDE6A08E807F0F:/CBASIPCustomer : 0:<?xml version="1.0" encoding="UTF-8"?>
What do you think could be the problem? Any help would be greatly appreciated.