Author Message
kovati
Joined: May 9, 2016
Messages: 3
Offline
Hi All!

Do you have any idea why the aesconnector pushing TSAPI INFO messages to tomcat catalina.log file and filling up my log partition quickly?
I see messages like these:

"2021-09-16 11:16:57,207 [DistributeCSTAEvent] INFO com.avaya.jtapi.tsapi.impl.core.TSEventHandler- DONE handling CSTA_CONNECTION_CLEARED for TSProvider[#2]@5872721f
2021-09-16 11:16:57,207 [GetEventThread] INFO com.avaya.jtapi.tsapi.tsapiInterface.TsapiSession- Received monitorCrossRefID 33 for TSProvider[#2]@5872721f
2021-09-16 11:16:57,207 [GetEventThread] INFO com.avaya.jtapi.tsapi.tsapiInterface.TsapiEventQueue- Putting event CSTAEvent[CSTADeliveredEvent]@33aae6d4. EVENT Q SIZE = 1 MAX Q SIZE = 7 for TSProvider[#2]@5872721f
2021-09-16 11:16:57,207 [DistributeCSTAEvent] INFO com.avaya.jtapi.tsapi.tsapiInterface.TsapiEventQueue- Getting event CSTAEvent[CSTADeliveredEvent]@33aae6d4 for TSProvider[#2]@5872721f
2021-09-16 11:16:57,207 [DistributeCSTAEvent] INFO com.avaya.jtapi.tsapi.impl.core.TSEventHandler- CSTA Unsolicited Event: CSTAEvent[CSTADeliveredEvent]@33aae6d4
2021-09-16 11:16:57,207 [DistributeCSTAEvent] INFO com.avaya.jtapi.tsapi.impl.core.TSEventHandler- Free memory: 342170888
2021-09-16 11:16:57,207 [DistributeCSTAEvent] INFO com.avaya.jtapi.tsapi.impl.core.TSEventHandler- Total memory: 578813952
2021-09-16 11:16:57,207 [DistributeCSTAEvent] INFO com.avaya.jtapi.tsapi.impl.core.TSEventHandler- Handling CSTA_DELIVERED for TSProvider[#2]@5872721f
2021-09-16 11:16:57,207 [DistributeCSTAEvent] INFO com.avaya.jtapi.tsapi.tsapiInterface.TsapiSession- Sent InvokeID 11282 for TSProvider[#2]@5872721f
2021-09-16 11:16:57,207 [DistributeCSTAEvent] INFO com.avaya.jtapi.tsapi.impl.core.TSEventHandler- DONE handling CSTA_DELIVERED for TSProvider[#2]@5872721f
2021-09-16 11:16:57,220 [GetEventThread] INFO com.avaya.jtapi.tsapi.tsapiInterface.TsapiSession- Received monitorCrossRefID 33 for TSProvider[#1]@7f81bcbf
2021-09-16 11:16:57,221 [GetEventThread] INFO com.avaya.jtapi.tsapi.tsapiInterface.TsapiEventQueue- Putting event CSTAEvent[CSTADeliveredEvent]@612b8a. EVENT Q SIZE = 1 MAX Q SIZE = 16 for TSProvider[#1]@7f81bcbf"

So now error messages, only INFO.

The debugLevel=0 in tsapi pro file and the traceverbosity value is also 0 in ddconfig and no trace/report files are generating under aesconnector/data/log.

Can I disable it somehow?

Thanks in advance!

WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
The logs should go in a separate log file called tsapi_trace.txt. I have never had reporting that logs appear in the system console. I am not sure. The jtapi component functions separately from the OD core. There is separate forum on devconnect where you can get advice on this component.

tsapi.pro has the log file specified:

altTraceFile=tsapi_trace.txt
kovati
Joined: May 9, 2016
Messages: 3
Offline
Thank you Wilson!

I'd like to completely disable the aesconnector/TSAPI logging to avoid lack of disk space, so I switched off in tsapi.pro file and in DD config but the aesconnector is still pushing these messages into catalina.log.

Let me jump to JTAPI forum with this question.
Thanks again!
Go to:   
Mobile view